IT Manager – Data & Analytics Platform Operations

🕒 5 days ago

🇺🇸 United States – Remote

💵 $124k - $211k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Prime Therapeutics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Prime Therapeutics is a trusted pharmacy solutions provider dedicated to transforming health care through innovation and transparency. The company offers a wide range of services including clinical solutions for improved member outcomes, drug access and affordability, specialty drug management, and condition management for chronic health issues. With over 7,000 employees, Prime Therapeutics aims to challenge norms in the pharmacy industry, providing exceptional experiences and simplifying the complex for millions across the nation. Their mission goes beyond profit, focusing on creating transformative impacts with long-term solutions, utilizing modern technology and holistic approaches in specialty pharmacy management. Owned by mission-driven partners, Prime Therapeutics emphasizes true transparency and conflict-free service, fostering a culture of care and shared purpose in health care.

📋 Description

• Lead daily operations and support for enterprise data, analytics, reporting, integration, and cloud data platforms • Ensure platform availability, performance, reliability, supportability, and scalability • Establish and monitor operational metrics, SLAs, KPIs, and service health dashboards • Manage incident response, problem management, root cause analysis, and operational recovery activities • Oversee platform upgrades, patching, maintenance planning, release management, and environment governance • Implement operational best practices for observability, monitoring, resilience, and service management • Ensure compliance with enterprise security, regulatory, audit, and operational standards • Manage demand intake, work prioritization, resource allocation, and operational planning • Establish governance frameworks, platform standards, documentation, controls, and operational procedures • Monitor risks, issues, dependencies, and mitigation plans across supported platforms • Provide executive reporting and operational performance updates • Lead and develop engineers, administrators, platform specialists, and support personnel • Establish objectives, performance expectations, and career development plans • Manage staffing, succession planning, professional development, coaching, mentoring, and performance evaluations • Build partnerships with business leaders, product teams, and technology stakeholders • Serve as the primary operational escalation point for platform-related issues and service improvements • Communicate platform roadmaps, operational status, risks, and modernization progress to leadership • Support cloud transformation and data platform modernization initiatives • Identify opportunities to automate operational processes and improve service efficiency • Develop operational analytics and performance reporting for data-driven decision making • Manage budgets, vendor spend, licensing costs, and operational expenses • Monitor resource utilization and allocation • Support business case development and planning for future platform enhancements • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in information systems or related area of study, or equivalent combination of education and/or relevant work experience • High school diploma from an accredited school or equivalent GED required • 6 years of Information Technology experience supporting enterprise data, analytics, business intelligence, integration, or data platform technologies • 2 years of leadership/people management experience • Must be eligible to work in the United States without the need for work visa or residency sponsorship • Strong understanding of Business Intelligence and Analytics platforms • Strong understanding of Data Integration and ETL technologies • Strong understanding of Data Warehousing and Cloud Data Platforms • Strong understanding of Incident, Change, and Problem Management • Strong understanding of Operational Governance and Compliance Controls • Excellent communication and stakeholder management skills to bridge technical and non-technical teams • Strong problem-solving and business analysis capabilities • Ability to lead teams through context switching, shifting priorities, and large-scale IT initiatives • Strong leadership and interpersonal skills • Minimal travel on an as needed basis

🏖️ Benefits

• Benefits, incentives, and additional compensation (details provided on the employer’s Benefits Page) • Equal opportunity and affirmative action employer • Reasonable accommodations for employees with disabilities • Tobacco-Free Workplace