Customer Support Professional

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September 29

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Customer Contact Solutions

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B2B • B2C • HR Tech

Customer Contact Solutions is a company that focuses on providing flexible remote work opportunities in customer service and call center roles. Founded by Lady Michelle Moore, the company aims to support individuals facing career transitions by offering roles such as Donation Specialist Agent and Customer Experience Agent. With a focus on work-life balance, they allow participants to choose their own schedules and work from home, facilitating personal and professional growth.

2 - 10 employees

🤝 B2B

👥 B2C

👥 HR Tech

📋 Description

• Handle inbound customer inquiries via phone, email, and chat. • Provide accurate and timely information to customers regarding products, services, and policies. • Resolve customer issues efficiently and empathetically. • Maintain detailed records of customer interactions and transactions. • Collaborate with team members and other departments to improve overall customer experience.

🎯 Requirements

• High school diploma or equivalent. • Previous customer service experience is preferred but not required. • Strong communication skills, both verbal and written. • Ability to work independently and manage time effectively. • Basic computer skills, including proficiency with email and chat platforms. • A quiet and distraction-free workspace with reliable internet access.

🏖️ Benefits

• Competitive hourly pay ranging from $11 to $15 per hour. • Flexible work schedule / Self Scheduling • Comprehensive client specific certification program to ensure your success. • Opportunities for career growth and advancement. • Supportive and inclusive company culture.