Customer Service Representative

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February 7

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Private Duty Staffing

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Recruitment • B2B

Private Duty Staffing is a Detroit-based staffing and recruitment firm that connects employers and job seekers. The company provides talent search, recruitment and hiring, onboarding, employment compliance, and payroll management, offering staffing solutions for employers and career opportunities for job seekers. They present services geared toward managing workforce needs, scheduling consultations, and supporting employer compliance and payroll.

51 - 200 employees

Founded 2010

🎯 Recruiter

🤝 B2B

📋 Description

• Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding account information, eligibility, billing, and personnel changes. • Act as a liaison between customers and management, inpatient facilities and referral facilities/agencies. • Provide case management to patients referred, serving as an advocate for patients and families. Coordinates transfer of patients to appropriate facilities; maintains and provides required documentation. Builds highly effective working relationships with physicians, vendors, and other departments within the home help care plan. • Ability to resolve multifaceted issues that may require extensive research and complex decision-making skills. • Digitally completing and processing forms, verifying medical benefits and managing the coordination of clients' appointments. • Conduct, Schedule, and educate customers on the case process for approval. • Prepares detailed evaluation reports, as per account guidelines, and case notes documenting each phase of activity as it is completed. • Reports billing hours in accordance with case activity and billing practices. • Maintains phone contact with all parties involved to monitor, update, and advance the vocational rehabilitation and to ensure that the case progresses. • Adherence to your shift schedule and availability for calls, meetings, and training. • Participate and contribute to related Customer Service, Marketing, and other projects as assigned

🎯 Requirements

• Proficient in the English language (Reading, Speaking & Writing) • High school diploma or GED • Demonstrated advanced communication and interpersonal skills with all levels of internal & external customers, including but not limited to medical staff, patients and families, clinical personnel, support and technical staff, outside agencies, and members of the community. • 1+ years of customer service experience required (call center, hospitality, or banking environment, medical office administration preferred). • Research, define and understand customer concerns/issues, follow-up, and collect data while considering viable solutions • Ability to collaborate effectively with a multidisciplinary healthcare team. • Excellent time management skills with the ability to work successfully in a fast-paced environment. Must be self-directed and can tolerate frequent interruptions and a demanding workload. • Proficient in Windows-based computer programs with excellent navigation skills. Must be skilled to use or able to learn Microsoft Office, One Drive, Trello, Calendar scheduling tools, Esign tools • You have demonstrated strong communication and customer service skills, problem-solving, critical thinking, & clinical judgment abilities. • Ability to pass a state background check.

🏖️ Benefits

• Performance-based bonuses after a 90-day probationary period