ProcessUnity
Compliance • Cybersecurity • Enterprise
ProcessUnity is a leading provider of third-party risk management and cybersecurity risk management solutions. The company's platform offers comprehensive tools for automating third-party risk lifecycles, from onboarding and due diligence to ongoing monitoring and performance management. ProcessUnity is particularly known for its configurability and enterprise integrations, enabling organizations to unify their risk data and collaborate more effectively. With a strong emphasis on compliance, ProcessUnity also provides solutions for regulatory compliance, anti-bribery, and cybersecurity governance. The Global Risk Exchange, formerly known as CyberGRX, is part of ProcessUnity's offerings, providing access to a vast library of third-party risk assessments. ProcessUnity's platform is recognized as a leader in the Forrester Wave for Third-Party Risk Management Platforms.
51 - 200 employees
đź“‹ Compliance
đź”’ Cybersecurity
🏢 Enterprise
đź’° Private Equity Round on 2021-09
Senior Technical Product Specialist
October 23
🇸🇬 Singapore – Remote
đź’µ $105k - $125k / year
⏰ Full Time
đźź Senior
🪄 Product Specialist
ProcessUnity
Compliance • Cybersecurity • Enterprise
ProcessUnity is a leading provider of third-party risk management and cybersecurity risk management solutions. The company's platform offers comprehensive tools for automating third-party risk lifecycles, from onboarding and due diligence to ongoing monitoring and performance management. ProcessUnity is particularly known for its configurability and enterprise integrations, enabling organizations to unify their risk data and collaborate more effectively. With a strong emphasis on compliance, ProcessUnity also provides solutions for regulatory compliance, anti-bribery, and cybersecurity governance. The Global Risk Exchange, formerly known as CyberGRX, is part of ProcessUnity's offerings, providing access to a vast library of third-party risk assessments. ProcessUnity's platform is recognized as a leader in the Forrester Wave for Third-Party Risk Management Platforms.
51 - 200 employees
đź“‹ Compliance
đź”’ Cybersecurity
🏢 Enterprise
đź’° Private Equity Round on 2021-09
đź“‹ Description
• Maintain expert working knowledge of ProcessUnity products, features and best practices • Troubleshoot and resolve platform, integration, network, and browser issues • Manage tickets to closure, ensuring excellent support is provided on a timely basis • Maintain knowledge and familiarity with existing support resources (help center, webinars, videos) • Interface closely with QA and Product teams for support-related topics • Support/assist sales engineers and implementation team to resolve platform issues and challenges • Help to define and establish application and business level support KPIs • Write and execute SQL queries against Microsoft SQL databases data sources • Review system event and error logs to determine root cause of issues • Configure and respond to system alerts • Leverage Microsoft Azure to validate system and resource health
🎯 Requirements
• 5+ years of experience in a technical customer support role • Experience administering a SaaS based solution in Microsoft Azure or comparable cloud provider • MS Excel experience including expression writing, function knowledge, VLOOKUP, pivot tables, etc. • Hands-on technical experience configuring browser-based SaaS applications • Direct experience administering Microsoft SQL Server • Configuration of SSL, SAML, Web Services (REST and SOAP), and other customer integration points • Knowledge of VBA / PowerShell scripting languages • SQL Server administration and SQL querying language • Strong focus on customer success and customer satisfaction • Demonstrated problem solving skills and organized, methodical thinking to resolve complex issues • Demonstrated ability to learn new technology quickly • Demonstrated ability to articulate concepts to non-technical users in a relatable manner • Clear and professional verbal and written communication • Responsible, reliable, confident, committed, empathetic, genuine, helpful, and team-oriented • Self-motivated, self-directed, and adaptable with proven ability to multi-task effectively.
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