Enterprise Client Success Manager – B2B SaaS

🕒 July 30

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prompt Therapy Solutions Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

📋 Description

• Responsible for driving customer satisfaction, retention, and expansion among our largest customers • Build strong, long-term relationships and ensure exceptional customer value • Close collaboration with cross-functional teams • Own the enterprise onboarding and go-live experience • Earn the right to be a trusted advisor by providing best practices • Monitor adoption trends and provider feedback to identify gaps, risks, and expansion opportunities • Support client-side change management • Develop and deliver client success reviews focusing on client performance and effectiveness • Maintain a deep understanding of product offerings • Collaborate with team members and management in recommending and implementing improvement opportunities

🎯 Requirements

• Highly motivated to work in an extremely fast paced role where you will need to work outside normal working hours to support your customers • Proficient in resolving customer concerns, addressing dissatisfied clients • Skilled at identifying customer needs and presenting beneficial upsell opportunities • Ability to work independently with minimal supervision • Ability to travel up to 20% for client meetings or events • Exceptional communication and interpersonal skills • Ability to understand corporate structures, identify key decision makers • Negotiation and influencing skills • A team player, growth-oriented mindset • Proficient in, or ability to learn business intelligence (BI) and advanced reporting software and capabilities • Highly Proficient in MS Excel • Very strong technical skills operating various software platforms • Strong working knowledge of outpatient therapy front office workflows • Preferred: Clinical background and/or licensed rehab therapist experience

🏖️ Benefits

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower