Senior Clinical Program Manager

Job not on LinkedIn

November 25

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏥 Clinical Operations

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ProofPilot

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SaaS • Pharmaceuticals • B2B

ProofPilot is a Clinical Experience Platform (CXP) that provides end-to-end, white-labeled SaaS solutions to unify clinical trial recruitment, patient and site engagement, training, and study operations for sponsors and research sites. The platform offers modules for study recruitment, patient and site hubs, protocol education, analytics, compliance, and integrations, aiming to speed enrollment, reduce dropouts, improve site compliance, and lower trial costs while meeting regulatory standards (HIPAA, GDPR, CFR Part 11, GxP, SOC2). ProofPilot targets pharmaceutical sponsors, CROs, and research sites with tools to streamline digital presence, participant matching, visit management, and ongoing study communications.

11 - 50 employees

☁️ SaaS

💊 Pharmaceuticals

🤝 B2B

📋 Description

• Manage and deliver successful customer implementations • Build customer loyalty by providing exceptional service during Implementation • Collaborate with Technical and Product teams to ensure application meets customer needs • Support pre-sales team with sales activities for the ProofPilot product suite as needed • Assist customer with current and future state business process definition • Interact with Support team to ensure a smooth hypercare period and handover post-implementation • Maintain expert knowledge of IRB and EC approval requirements • Maintains a familiarity with GCP guidelines • Serves as the primary point of contact for delivery with assigned accounts • Schedules and runs project meetings and routine governance meetings • Provides frequent and routine updates on key account project status • Participate in continuous improvement of customer success plans that drive customer adoption, retention, and satisfaction. • Establish metrics and KPIs to measure the effectiveness of customer success initiatives. • Collaborate with cross-functional teams to ensure customer needs are met and exceeded.

🎯 Requirements

• Bachelor’s degree • Demonstrated expertise with a minimum of 3 -5 years in clinical research or pharmaceutical industry. • Previous experience at clinical trial sites is highly desirable. • In-depth knowledge of clinical research, spanning study start-up, execution, clinical operations, and close-out for Phase I-IV trials • Proven experience in collaborating within cross-functional teams • Familiarity with or experience in SaaS product models • A positive attitude and a strong willingness to learn • Exceptional problem-solving, organizational, and leadership skills are crucial • Excellent communication skills are a must, enabling effective conveyance of messages to both study team members and external partners, including vendors and consultants.