Technical Account Manager

🔥 31 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Proofpoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔒 Cybersecurity

🏢 Enterprise

🔐 Security

💰 $28M Series F on 2008-02

Cybersecurity • Enterprise • Security

Proofpoint is a company that specializes in cybersecurity solutions, particularly focused on protecting enterprise users from targeted phishing emails and other threats. Their Targeted Attack Protection (TAP) product is designed to provide advanced threat security by checking the safety of websites linked in emails. If a site is deemed safe, users are redirected to the original web destination; if not, access is blocked to prevent exposure to malware. Proofpoint ensures secure email communications within organizations.

📋 Description

• Drive business outcomes aligned to customer security and organizational goals, ensuring measurable ROI across the Proofpoint investment. • Serve as a strategic risk advisor—proactively identifying and mitigating renewal, adoption, and security posture risks before they impact the customer. • Act as an executive consultant—building trusted relationships at CISO/VP level, delivering strategic insights and forward-looking recommendations. • Architect adoption and value realization plans that ensure customers maximize the full breadth of their Proofpoint deployment. • Coach customers on cyber resiliency strategy—aligning Proofpoint capabilities to their broader security framework and organizational risk tolerance. • Maintain technical expertise across the Proofpoint platform—staying current on product capabilities, integrations, and roadmap. • Understand the customer’s unique security goals, business requirements, network configuration, and Proofpoint deployment; proactively make recommendations to improve security posture and system performance. • Act as a technical advocate to manage and monitor interactions with the Proofpoint technical support team, proactively escalating issues and feature requests. • Conduct proactive health checks and provide system performance recommendations aligned to the customer’s deployment. • Provide insight on industry trends, the security landscape, best practices, and product roadmaps affecting the customer’s business. • Assist customers with setting goals and success criteria for their Proofpoint deployment, and provide reports to track key metrics and progress. • Conduct weekly status calls, monthly management calls, and periodic executive-level business reviews.

🎯 Requirements

• Proven ability to drive measurable business outcomes for enterprise customers • Executive presence and demonstrated experience engaging at C-suite and VP level, including CISOs, CIOs, and business unit leaders • Strategic risk assessment and advisory experience—ability to identify adoption gaps, renewal risks, and security posture vulnerabilities proactively • Strong commercial acumen—solid understanding of ARR, renewals, customer lifetime value, and the commercial dimensions of customer success • Experience building and executing customer success and adoption strategies at scale • Ability to translate technical capabilities into business value narratives tailored to executive audiences • Extensive industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineer role with exposure to multiple technology areas • Maintain technical expertise across the Proofpoint platform and the broader cybersecurity landscape • Knowledge of data communication concepts and technologies—specifically email, networking, and cloud services • Knowledge of Linux, SMTP, and MySQL • Working knowledge of Windows, Active Directory, and Microsoft Exchange • A history of successfully leading and directing technical staff through crisis situations • Knowledge of project management principles and strong time management skills • Ability to effectively work in a team environment as well as independently • Fluency in English is required • Fluency in Spanish, German, French, Italian or other languages beneficial

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Career success on your terms • Flexible work environment • Annual wellness and community outreach days • Always on recognition for your contributions • Global collaboration and networking opportunities