Account Manager

🕒 March 28

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Propelis

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📱 Media

☁️ SaaS

🛍️ eCommerce

Media • SaaS • eCommerce

Propelis is a global brand and packaging agency group formed from the merger of SGK and SGS & Co. It provides end-to-end packaging graphics, print and metal decor production, creative and brand strategy, digital commerce, experiential marketing, and content production for brand owners, retailers, FMCG and pharma clients. Propelis also offers technology platforms (like 5Flow) and a unified brand-creation platform (Marks) to streamline packaging and content workflows at scale.

📋 Description

• Act as day-to-day operational lead across assigned accounts. • Build strong working relationships with client stakeholders. • Ensure service levels, timelines and quality standards are consistently met. • Support preparation and delivery of Quarterly Business Reviews. • Provide proactive updates on project status, risks and opportunities. • Oversee the artwork-to-print lifecycle from brief through repro and production. • Liaise with artwork, pre-press, QC and production teams to ensure right-first-time delivery. • Provide clear technical guidance on print processes, materials, colour and compliance requirements. • Identify and resolve technical challenges proactively. • Ensure all outputs meet brand, legal and production standards. • Oversee quoting activity to ensure accuracy, margin alignment and compliance with agreed rate cards. • Maintain oversight of invoicing including FO tracking, accruals and revenue reconciliation. • Partner with Finance to resolve invoice queries and minimise aged debt. • Monitor workload volumes against revenue performance. • Support forecasting and commercial planning cycles. • Develop and maintain structured reporting dashboards covering volume, SLA adherence, quality metrics and cost efficiency. • Analyse data to identify trends, risks and improvement opportunities. • Support the Account Director in preparing quarterly review materials. • Translate operational metrics into clear, client-ready insights. • Work collaboratively with studio, repro and offshore teams to improve workflow efficiency and reduce rework. • Provide constructive technical guidance and share knowledge to build capability within the wider team. • Support colleagues in navigating complex print or packaging challenges. • Encourage best practice briefing and quality standards across projects. • Influence positive behaviours through professionalism, clarity and approachability. • Escalate risks early and manage critical paths effectively. • Provide operational support and backup coverage on additional FMCG packaging accounts. • Ensure continuity of service during peak periods or leave cover. • Support complex launches and redesign initiatives as required.

🎯 Requirements

• 7+ years’ experience in packaging artwork, print development or account management within FMCG or regulated industries. • Strong understanding of print processes (flexo, gravure, litho, digital), colour management and packaging materials. • Experience overseeing quoting and invoicing processes. • Advanced Excel skills and confidence managing commercial data. • Experience building performance reporting or dashboards. • Experience working with MIS/PLM and approval systems. • Demonstrated ability to mentor or guide cross-functional colleagues.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development