Customer Success Specialist - REMOTE

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August 16

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Property Leads

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Real Estate • Marketing • B2B

Property Leads is a company that specializes in generating leads for real estate professionals. They provide targeted marketing solutions that help agents and brokers connect with potential clients, streamlining the process of buying and selling properties. Their services are designed to enhance the efficiency and effectiveness of real estate transactions.

11 - 50 employees

Founded 2022

🏠 Real Estate

🤝 B2B

📋 Description

• The Customer Success role at Property Leads identifies, manages, and assesses customer concerns and questions. • Responds to customers via email and text in CRM and ticketing system; manages multiple inboxes and redirects non-customer inquiries. • Understands client’s journey as a lead buyer at Property Leads; follows all policies; works with refund team to resolve disputes. • Updates client accounts when a setting in the client portal needs to be changed; handles conflict professionally; tracks all customer requests. • Works with Sales & CS Manager and sales team to maintain or improve monthly retention. • Requires time and attentiveness; not a 9-5; fast-paced environment.

🎯 Requirements

• Proven work experience with 2+ years of customer success. • Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients. • Help with building a client cult like following. • Excellent communication skills, including listening and facing conflict head-on. • Willing to work in a fast-paced environment. • Self-sufficient and able to properly manage one’s own time. • Well-organized Advanced time management skills • Strong interpersonal skills with the ability to connect and relate to our clients. • Real Estate knowledge is not required, but is a plus.

🏖️ Benefits

• Competitive total compensation • Paid Sick Time