Billing and Collections Specialist

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Prosci

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

🏢 Enterprise

📚 Education

💰 Private Equity Round on 2016-12

Enterprise • Education • Consulting

Prosci is a global leader in change management solutions, helping organizations and individuals achieve successful transformations. With over 25 years of research and a proven methodology, they empower leaders and teams to overcome change challenges and drive results. Prosci offers personalized solutions, including training, certification, advisory services, and a comprehensive suite of tools and resources to manage change effectively. Their services cater to a wide range of industries, aiming to integrate change management strategies effectively across different sectors. With a commitment to ongoing research and insights, Prosci continues to be a trusted partner for change readiness and implementation, serving clients in over 80 countries.

📋 Description

• Own the end-to-end revenue billing and collections cycle for Prosci's European entities. • Responsible for the accurate and timely invoicing of open enrolment, enterprise, and membership customers. • Raise and issue invoices for open enrolment courses to B2B and B2C customers in a timely and accurate manner. • Upload invoices to customer portals and third-party billing platforms as required. • Chase and resolve missing information required to complete and issue B2B invoices. • Issue invoices for enterprise enrolments to B2B customers, including follow-up on incomplete booking data. • Reissue membership invoices via Xero or send directly to customers for payment. • Process and raise project codes as requested to support invoicing workflows. • Manage the AR inbox daily, responding to customer queries, chasing overdue balances, and escalating as appropriate. • Monitor outstanding receivables and proactively follow up to ensure timely collection. • Maintain accurate customer account records and reconcile AR balances. • Perform the monthly Balance Sheet reconciliation for the AR ledger. • Support the month-end close process by ensuring all billings and receipts are accurately posted. • Assist in the preparation of AR aging reports and provide commentary on key variances. • Work closely with Operations, Sales, and Customer Success teams to resolve billing queries and ensure smooth enrolment-to-invoice workflows. • Collaborate with the broader European finance team to maintain consistent processes and controls across entities.

🎯 Requirements

• Bachelor's degree in Accounting, Finance, Business, or a related field. • At least 2–4 years of experience in accounts receivable, billing, or collections, preferably in a multinational or professional services environment. • Solid understanding of invoicing processes, credit note management, and AR reconciliation. • Proficiency in Excel; experience with Xero or a similar ERP/accounting platform is strongly preferred. • Excellent attention to detail with the ability to manage high volumes of daily transactions accurately. • Strong written and verbal communication skills for customer-facing collections activity. • Highly organised, self-motivated, and capable of working independently in a remote environment. • Fluency in English required; additional European languages are an advantage.