Support Manager

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November 8

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Proton.ai

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B2B • Artificial Intelligence • SaaS

Proton. ai is an AI-powered CRM platform specifically designed for distribution teams to enhance sales processes, increase efficiency, and provide actionable insights. It centralizes important sales and customer data by integrating with various ERP and eCommerce platforms, enabling distributors to easily access, analyze, and act on information. With features like personalized recommendations, lead tracking, and efficiency-focused tools, Proton helps sales representatives prioritize efforts and anticipate customer needs. It also automates workflows and streamlines processes, allowing teams to focus on customer engagements rather than administrative tasks. Proton aims to foster accountability and performance across sales, marketing, customer service, and management functions within distribution businesses.

11 - 50 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $20M Series A on 2022-01

📋 Description

• Lead, mentor, and grow a team of Support Engineers, providing regular coaching and development • Serve as an escalation point for complex issues, while also handling frontline support as needed • Drive hiring and onboarding for the Support team as we scale • Define support best practices and optimize internal processes to improve efficiency and quality • Build KPIs and reporting to measure team performance and customer satisfaction • Collaborate cross-functionally with Product, Engineering, and Customer Success to ensure seamless support experiences and rapid resolution of technical issues • Foster a culture of ownership, empathy, and continuous improvement across the team

🎯 Requirements

• Have 1+ years of experience leading a support team, ideally at a fast-growing SaaS company • Have supported complex software products—bonus for experience with CRM systems or integrations • Thrive in both leadership and hands-on roles—you're equally comfortable mentoring others and diving into tickets yourself • Are an excellent communicator and coach, with a passion for developing people • Bring structure and process to dynamic environments, without sacrificing speed

🏖️ Benefits

• Competitive Salary + Company Stock Options – we want to pay you well (and equitably!) and make you feel like an owner • Unlimited PTO + 10 Company Paid Holidays – we even have tools to help you avoid burnout • 401k with Employer Contribution – we contribute up to 3% whether or not you contribute • Medical, Dental, and Vision Insurance – we cover one medical plan 100% (plus 50% for dependents)