Group Insurance Team Lead, Claims, STD

🕒 July 23

🏈 Alabama, Iowa, +2 more states – Remote

🏈 Alabama – Remote 🌾 Iowa – Remote 🏖️ New Jersey – Remote 🌪️ Oklahoma – Remote

💵 $89k - $147k / year

⏰ Full Time

🟠 Senior

🔒 Insurance

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Prudential Financial

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1875

💸 Finance

🛡️ Insurance

🏠 Real Estate

Finance • Insurance • Real Estate

Prudential Financial is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. With a heritage in life insurance and asset management, the company helps individual and institutional customers grow and protect their wealth. Prudential offers a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

📋 Description

• Lead the team to achieve customer service and claims management excellence • Ensure accuracy of benefits paid on disability claims based on the deductible sources of income (offsets) and other contractual provisions outlined within the certificates • Monitor, track and analyze reporting to ensure appropriate offset management of claims • Develop effective action plans that result in improved team and individual performance • Build and maintain internal and external customer relationships • Provide direct reports with ongoing support, appropriate training, positive/constructive feedback, coaching and recognition in an inclusive manner • Drive employee engagement and continuous process improvement to remove barriers and enhance team effectiveness • Provide for business continuity by identifying potential successors and emerging leaders for the key leadership positions on your teams • Ensure team is in compliance with their obligations regarding risk identification, risk assessment and risk monitoring, control, and escalation

🎯 Requirements

• Minimum of three years in a Group Insurance Operations or claims experience required • A proven understanding of STD/Absence/Paid Leave claim management processes and offset management required • Strong critical thinking, mathematical, problem solving, decision making, and analytical skills required • Detail oriented with solid interpersonal skills • Proven strong Customer Service skills • Prior coaching, mentorship or leadership skills is a must • Ability to problem solve independently • Proven focus on continuous improvement • Ability to collaborate across business • Strong communication (verbal and written) and time management skills required • Proficiency in Teams, MS Word, and Excel

🏖️ Benefits

• Medical, dental, vision, life insurance, disability insurance • Paid Time Off (PTO), and leave of absences, such as parental and military leave • 401(k) plan with company match (up to 4%) • Company-funded pension plan • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs • Work/Life Resources to support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period) • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program.