Process Management Specialist

🕒 July 7

🏖️ New Jersey, North Carolina, +3 more states – Remote

🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $89k - $147k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Prudential Financial

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1875

💸 Finance

🛡️ Insurance

🏠 Real Estate

Finance • Insurance • Real Estate

Prudential Financial is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. With a heritage in life insurance and asset management, the company helps individual and institutional customers grow and protect their wealth. Prudential offers a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

📋 Description

• Lead and execute initiatives addressing complex Group Insurance business challenges, from problem definition through implementation and sustainment. • Apply structured, data‑driven problem‑solving and process improvement approaches to identify root causes, evaluate solution options, and drive measurable, sustainable improvements. • Own project planning, stakeholder communications, requirements, timelines, dependencies, risks, and resource coordination across multiple initiatives. • Act as a trusted partner to Business Solutions leadership, providing coverage, continuity, and decision support as needed. • Leverage deep Group Insurance business and operational knowledge to assess impacts, risks, and downstream implications of proposed solutions. • Partner closely with Business Analysts and cross‑functional team members to translate business needs into clear requirements, insights, and recommendations. • Influence and align stakeholders across business, operations, technology, and control functions without formal authority. • Use data, analytics, and AI‑enabled tools to generate insights, identify trends, and support evidence‑based decision making. • Collaborate with subject matter experts, risk, and control partners to ensure solutions address governance expectations, including issue and error management, and regulatory requirements. • Communicate clearly and confidently with cross‑functional teams and senior leadership, translating complex analysis into concise, compelling narratives. • Model and coach best practices in problem solving, project execution, and continuous improvement.

🎯 Requirements

• Lean Six Sigma or project management certification with demonstrated experience applying methodology in complex environments • Deep knowledge of Group Insurance products, operations, and service models • Strong project and initiative management skills, with the ability to manage multiple priorities simultaneously • Proven ability to influence, build credibility, and drive alignment without direct authority • Excellent presentation, storytelling, and executive communication skills • Strong analytical capability, including the ability to interpret data and use insights to inform decisions • Experience leveraging data, analytics, and AI capabilities to support business problem solving • Strong interpersonal skills with a collaborative, team‑first mindset; able to build trusted relationships and work effectively within cross‑functional teams • Positive, adaptable, and approachable working style, with the ability to balance independent ownership with shared accountability • Sound judgment, strong attention to detail, and a commitment to delivering high‑quality, complete outcomes • Ability to operate effectively in a fast‑paced, evolving environment • Proficiency to expert‑level skills in Microsoft Office and Power Platform tools, including Excel, PowerPoint, Visio, Power BI, Power Automate, SharePoint, Microsoft Lists, and collaboration tools such as Miro.

🏖️ Benefits

• Medical, dental, vision, life insurance, disability insurance • Paid Time Off (PTO), and leave of absences, such as parental and military leave • 401(k) plan with company match (up to 4%) • Company-funded pension plan • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period) • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.