Relationship Management Manager

Job not on LinkedIn

November 13

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

🌪️ Oklahoma – Remote

Although this job is listed in Oklahoma, this company may be open to hiring remote in other states.

+3 more states

🏖️ New Jersey – Remote 🌪️ Oklahoma – Remote 🍁 Vermont – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $107.3k - $166.4k / year

⏰ Full Time

🟢 Junior

👔 Manager

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Prudential Financial

WebsiteLinkedInAll Job Openings

Finance • Insurance • Real Estate

Prudential Financial is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. With a heritage in life insurance and asset management, the company helps individual and institutional customers grow and protect their wealth. Prudential offers a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

10,000+ employees

Founded 1875

💸 Finance

🏠 Real Estate

📋 Description

• Serve as the key relationship manager for Key Customers with accountability for overall customer experience and business results • May include direct leadership of team leads and/or specialists, fostering a high-performance culture and developing future leaders • Own achievement of Key Performance Indicators (KPIs) for turnaround time, quality, and customer satisfaction; drive actions to continuously improve results through tracking, trending, auditing, and call listening • Champion the adoption of digital tools and automation to enhance service and process efficiency • Lead resolution of client escalations, ensuring timely, transparent communication and sustainable solutions • Streamline and optimize workflows, reducing non-value-add activities, internal escalations, and handoffs • Identify and proactively address themes and opportunities, collaborating cross-functionally to develop solutions • Participate in pilot initiatives, leading portions as needed • Analyze claims data and reports to identify trends, share best practices, and recommend action plans • Ensure effective execution against service agreements and business deliverables

🎯 Requirements

• Significant operational experience in claims or service, with strong contract knowledge and familiarity with standard operating procedures • Deep understanding of Short Term Disability (STD), Long Term Disability (LTD), Paid Leave (PL), Absence, Accommodations, and Waiver of Premium (WOP) products • Proven track record of exceptional communication, collaboration, and relationship management • Demonstrated experience leading leaders and developing management talent is preferred • Demonstrated ability to advocate for customer needs, apply critical thinking, and influence change across people, process, or technology • Demonstrated adaptability and openness to change in a fast-paced, evolving environment • Experience leading cross-functional initiatives and influencing without direct authority • Agile problem solver who thrives in a dynamic, cross-functional environment.

🏖️ Benefits

• Medical, dental, vision, life insurance, disability insurance • Paid Time Off (PTO) • Leave of absences, such as parental and military leave • 401(k) plan with company match (up to 4%) • Company-funded pension plan • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance