Cloud Service Manager

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April 23

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PTC

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Enterprise • Manufacturing

PTC is a leading software solutions provider that focuses on transforming the way products are designed, manufactured, and serviced. The company offers digital solutions that improve product development, reduce costs, and enhance product quality by allowing collaboration across teams. PTC is renowned for its expertise in enterprise PLM and SLM, making it a preferred partner for manufacturers and service teams looking to optimize processes and innovate. Its tools are utilized by numerous Fortune 500 companies involved in discrete manufacturing, enabling significant improvements in manufacturing efficiency and service operations.

5001 - 10000 employees

Founded 1985

🏢 Enterprise

📋 Description

• Support the Retail Service Manager team by managing responsibilities with quality and attention to detail • Prepare Service Review presentation materials/reports • Perform a basic level of Quality Control through detail-oriented review • Manage a client portfolio as a designated PTC Service Manager • Respond to client emails, coordinate activities, and escalate as needed • Deliver a basic Service Review on a quarterly basis • Be a point of contact for maintenance and other coordination activities • Ensure quality and timely updates and coordination with other Service Managers

🎯 Requirements

• Degree in Computer Science, Management Information Systems or a related field • Motivation & focus for client service/account management for complex project lifecycle • Soft skills to form strong relationships at all levels • Ability to assess client requirements and identify issues • ITIL background knowledge or certification is a bonus

🏖️ Benefits

• Medical, dental and vision insurance • Paid time off and sick leave policies • Tuition reimbursement • 401(k) contributions and employer match • Flexible spending accounts • Life insurance • Disability coverage • Generous commuter subsidy