PTP
51 - 200 employees
Founded 2004
đź’Ľ Consulting
🤖 Artificial Intelligence
🤝 B2B
Consulting • Artificial Intelligence • B2B
PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.
Genesys Engineer
đź•’ July 27
🏄 California – Remote
⏰ Full Time
🟡 Mid-level
đźź Senior
👷🏻‍♀️ Engineer
đź‘» Ghost score 35%
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PTP
51 - 200 employees
Founded 2004
đź’Ľ Consulting
🤖 Artificial Intelligence
🤝 B2B
Consulting • Artificial Intelligence • B2B
PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.
đź“‹ Description
• Installation, configuration and testing of Genesys software • Support large implementations of the Genesys product suite • Daily operations and maintenance
🎯 Requirements
• 3+ years experiences with: • - Genesys Enterprise Routing solutions • - Genesys T-Server and I-Server integrations • - Genesys SIP Server • - Genesys Voice Portal (GVP) • - Genesys Reporting • 2+ years experience with: • - Genesys eServices • - Genesys Workforce Management • - Genesys Agent Desktops (GAD and iWS) • - Genesys Info Mart and Interactive Insights • - J2EE (Java, Servlets, JSP, EJB, JSF) • - .NET (C#, ASP.NET, ADO.NET)
🏖️ Benefits
• Relocation assistance to the right candidate
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