Solution Architect

Job not on LinkedIn

🕒 July 27

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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PTP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

💼 Consulting

🤖 Artificial Intelligence

🤝 B2B

Consulting • Artificial Intelligence • B2B

PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.

📋 Description

• Represent PTP CX services and solutions to clients and partners, which includes client meetings and field events such as conferences and seminars • Work with customers to identify business and technical requirements • Architect and scope solutions which meet business and technical requirements • Present solutions and conduct demonstrations • Create proposals and respond to functional and technical elements of RFIs/RFPs • Collaborate with sales, partners and internal teams to provide clients with CX solutions

🎯 Requirements

• 5+ years of speech-based IVR development experience • Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP) • Knowledge of contact center infrastructure • Experience with large contact center implementations • Strong presentation skills • Excellent verbal and written communication skills • Available to travel • BS in Computer Science or Information Systems is strongly preferred

🏖️ Benefits

• Competitive salary is DOE • Work remotely 100% of the time