PTP
51 - 200 employees
Founded 2004
💼 Consulting
🤖 Artificial Intelligence
🤝 B2B
Consulting • Artificial Intelligence • B2B
PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.
Voice User Interface Designer
Job not on LinkedIn
🕒 July 27
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PTP
51 - 200 employees
Founded 2004
💼 Consulting
🤖 Artificial Intelligence
🤝 B2B
Consulting • Artificial Intelligence • B2B
PTP is a customer-experience consulting and services firm that helps brands design, select, and implement AI-driven solutions for contact centers and self-service channels. They provide AI strategy and readiness assessment, vendor evaluation and selection, human+AI experience design, implementation and change management, and measurement/continuous improvement to deploy agentic AI, generative tools, intelligent automation, and next‑gen voice platforms while preserving empathy and human trust.
📋 Description
• Gather requirements for and design speech and DTMF IVR applications • Create call flow diagrams and voice user interface design specifications • Work collaboratively with peers and customers to create user-centered IVR designs • Conduct usability testing • Tune applications for optimum performance • Support speech scientist in grammar design and tuning • Support sales and marketing in creation of materials which showcase the PTP user-centered design methodology
🎯 Requirements
• 5+ years professional experience as a user interface designer • Linguistics, cognitive psychology, or behavioral sciences • Computer science experience a plus • Excellent verbal and written communication skills
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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