Digital Customer Success Program Manager

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21 hours ago

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PTV Logistics

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Transport • SaaS • Logistics

PTV Logistics is a leading global software company specializing in planning, calculating, and optimizing transport logistics. The company is devoted to improving the efficiency and sustainability of logistics operations through advanced route planning and real-time transport visibility technologies. Their software solutions focus on maximizing resource utilization, reducing costs, and empowering a wide array of industries reliant on transportation, from manufacturing and retail to e-commerce and courier services. PTV Logistics employs over 300 staff across more than 20 global locations and has over 40 years of experience in the field, continuously innovating in route optimization and logistics management.

201 - 500 employees

Founded 1983

🚗 Transport

☁️ SaaS

📋 Description

• Lead the strategy, execution, and optimization of digital customer success programs • Create and execute multi-channel engagement campaigns using email, in-app messaging, webinars, newsletters, and automated sequences • Host regular 1: many customer programs including monthly webinars, group training sessions, office hours, and cohort-based workshops • Monitor customer health and execute proactive intervention campaigns • Design standardized global programs that are flexible and tailored to different regional nuances • Collect and analyze customer feedback to identify areas for improvement • Measure, analyze, and optimize program performance through continuous testing • Work closely across the Customer Experience team and with Sales, Marketing, Partnerships, Product, and Support teams • Develop and maintain customer success resources, including guides, tutorials, webinars, and best practices.

🎯 Requirements

• Bachelor's degree • Several years of relevant professional experience • Strategic thinking with ability to balance long-term vision with tactical execution • Strong leadership and people management capabilities • Data-driven mindset with proficiency in analytics and reporting • Experience with marketing automation and customer engagement platforms • Ability to design and optimize scalable processes and programs • Strong project management and organizational skills • Customer-centric approach with passion for driving customer outcomes • Comfort with AI tools and emerging technologies in customer success.

🏖️ Benefits

• Benefits: https://www.ptvlogistics.com/en/about-ptv-logistics/careers/benefits/