Residential Account Manager

🕒 July 3

🏢 Springfield – Onsite

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Purple Communications, Inc

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $5M Venture Round on 2009-12

Consulting • Healthcare • Logistics

Purple Communications, Inc. is a pioneering company in the field of communication access technology, focusing on providing innovative solutions for the deaf and hard of hearing community. They offer a range of services including Video Relay Services (VRS), video remote interpreting, and onsite interpreting, designed to facilitate communication and accessibility for individuals in various environments such as home and work. With a commitment to community support and accessibility, Purple Communications aims to bridge communication gaps through advanced technology and dedicated services.

📋 Description

• When onsite, evaluate the customer’s communications needs and propose the appropriate solution to satisfy those needs. • Install video products, routers, switches, TVs and cables necessary to connect the customer to the Internet and the Company’s video relay service. • Deliver onsite and in-depth customer training on video relay services, the feature functionality of Purple products and services, and explain the benefits of those features based on the customer’s individual needs. • Develop and maintain positive relationships with the customers assigned to them by the Company in their sales territory. • Maintain the appropriate mix of written correspondence, telephone contacts, online demonstrations and onsite visits with existing customers in order to stimulate interest in the Company’s products and services. • Proactively manage sales opportunities through the sales process to close. • Provide onsite and remote support to assigned customers following the initial installation of products and services. • Develop a Network in the local deaf community by soliciting referrals for products from assigned customers, submitting the leads for qualification, installing products and services at qualified customers, connecting them with other customers in the assigned base and adding those customers to their account base. • Maintain appropriate account and territory records using Salesforce.com and other tools provided by the Company.

🎯 Requirements

• Fluency in American Sign Language (ASL) and in-depth knowledge of the Deaf Culture is required; • Strong technical skills, along with an understanding of the Internet, firewalls, routers, modems, switches, and hubs. • Prior installation experience is desirable; • Excellent communication skills; • Must live within commuting distance of a Purple office location or be able to work from a local home office equipped with high-speed Internet; • Must have a personal automobile and a valid driver's license; • Must be able to travel extensively by car in the assigned region and by air on occasion; • Prior experience in a sales or customer support role is a definite plus.

🏖️ Benefits

• A competitive compensation package will be awarded to successful candidates. • Components will include a base salary, sales commissions and benefits.