Director of Partner Success

🕒 April 29

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PurposeMed

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

📡 Telecommunications

💰 Seed Round on 2021-06

Healthcare Insurance • Telecommunications

PurposeMed is a healthcare company focused on improving access to complex care for underserved communities by connecting patients with specialized clinicians. The company aims to eliminate barriers to specialist-level healthcare through personalized treatment plans, ongoing care, and pharmacy delivery, integrating seamlessly with the public healthcare system. PurposeMed prioritizes compassionate and judgment-free healthcare, offering rapid access to expert clinicians without the traditional waits and awkward interactions. Based in Canada, the company is affiliated with services that provide HIV prevention, ADHD diagnosis and treatment, and gender-affirming care and hormone therapy—all from the convenience of patients' homes. With a foundation on inclusivity, patient-centered care, and urgency, PurposeMed is physician-led and dedicated to reshaping healthcare experiences.

📋 Description

• Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion • Defining what an 11/10 experience looks like for our partners, which includes everything from running structured MBRs/QBRs to building partnership roadmaps • Identifying and closing expansion opportunities through consultative, partnership-oriented selling • Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams • Strategically growing our relationship with existing CE partners by helping them access new services through Freddie that benefit patient care and our respective missions • Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment • Representing Freddie at industry events and conferences to build upon Freddie’s reputation in the 340B and community health ecosystem • Oversee the Partnerships Success Manager who collaborates with other teams to ensure partners are invoiced and data reports are created and QA’d. Accountable for accuracy and partner trust; not expected to do the manual work. • Ensure all operational processes are documented, reliable, and improving over time. The goal: if any person in this function left tomorrow, someone else could pick up.

🎯 Requirements

• 7+ years in partnership management, strategic account management, or client leadership—with a track record of independently managing 10+ high-value relationships • Demonstrated ability to build trust and credibility with mission-driven organizations (non-profits, community health, government-funded entities, or similar) • Strong business development instinct—you spot growth opportunities and position them as value-add, not upsell • Executive-level communication skills—you hold your own with clinic CEOs, CMOs, and board members without needing coaching or hand-holding. • Strong cross-functional instinct—you naturally work across data, finance, product, and support teams to unblock issues and build better systems, not just escalate problems • Commercial instinct—you see opportunities to deepen partnerships, frame them as value-add, and close them through trust, not pressure • The ability to manage one direct report and develop their capabilities over time • Data-driven storytelling—you can turn utilization data and outcomes into a narrative that resonates with a clinic director • Experience working with non-profit, community-based, or government-funded organizations • Healthcare industry experience

🏖️ Benefits

• 20 vacation days and a team that will remind you to use them! • Annual winter break closure • Comprehensive medical, dental, and vision care from your first day of work—we cover 100% of your premiums, with coverage available for dependents • 8 health/sick days • Extended mental health coverage • $20,000 of lifetime coverage for gender-affirming care and procedures (Canada) • $500 learning fund to use towards courses and other professional development • Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential