Technical Account Manager – EU

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November 4

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PVcase

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Energy • SaaS • Enterprise

PVcase is a company that specializes in software solutions for the solar energy industry. They offer a range of tools and services aimed at streamlining the design, planning, and optimization of solar photovoltaic (PV) systems for both utility-scale and commercial applications. PVcase provides products that enable solar engineers and developers to efficiently carry out tasks such as site selection, energy modeling, and designing rooftop solar systems. Their software, which integrates with platforms like AutoCAD, helps in reducing the time required for solar project development while ensuring precision and efficiency. PVcase is trusted by industry leaders for its innovative approaches to solar project design.

201 - 500 employees

⚡ Energy

☁️ SaaS

🏢 Enterprise

📋 Description

• As a Technical Account Manager at PVcase, you will be responsible for owning the technical relationship with our customers as they move throughout their PVcase journey, beginning with Onboarding and Implementation. • Manage a book of customers, acting as the primary point of contact for technical related questions and coordination of issue management and problem resolution. • Partner with the Customer Success Management team, who are responsible for driving strategic and commercial value to the customer. • Guide customers through implementation, onboarding, and adoption. • Drive healthy Adoption, Net Retention, and Churn targets. • Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience. • Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities. • Advocate for customers and develop strong relationships to ensure adoption of PVcase products. • Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products. • Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to ensure a seamless customer journey. • Provide customer feedback to PVcase Product Management and Engineering teams, to help identify pain points and relay feature requests.

🎯 Requirements

• Fluent in English, German, and/or Italian. • Solar or Engineering backgrounds strongly preferred. • Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product. • Strong communication skills to effectively collaborate with internal and external teams. • Experience in managing customer accounts, handling escalations, and resolving issues. • Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively. • Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders. • Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support. • Experience in managing complex technical projects and delivering successful outcomes. • Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders. • Proficient in using customer relationship management (CRM) software and other relevant tools. • Startup / Scale-up experience preferred. • Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.

🏖️ Benefits

• Flex benefit package, customizing perks to match your unique style. • Flexible working hours, harmonizing your personal and professional life. • Half-day Summer Fridays. • Full training and onboarding program for a seamless start. • Exclusive work only with international markets. • Considerable & steadily increasing salary, recognizing and rewarding your dedication. • Frequent in-office and after-hours activities with team members. • Participation in international training programs. • Internal transparency with company results and salary system, promoting a culture of trust and collaboration. • Additional paid vacation days, including birthdays, volunteering, and other occasions.