Head of Product Operations

🔥 22 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

⚡️ Product Operations

🇬🇧 UK Skilled Worker Visa Sponsor

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Logo of QAD

QAD

1001 - 5000 employees

Founded 1979

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS • Supply Chain

QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

📋 Description

• Own the New Product Introduction process end-to-end for every AI-powered product we ship: chair the stage-gate reviews (concept → pilot → general availability), and the re-entry reviews that qualify a product for expanded capability levels. • Hold single-decision-maker authority on whether a product is ready to ship, including against commercial pressure. • Own the capability-tier framework that defines how AI-powered products earn increasing levels of operational responsibility over time — from informational support to assisted decision-making to supervised execution — and the criteria for moving between tiers. • Own portfolio prioritization across the product organization, with a defensible framework for impact and readiness, and maintain a single source of truth for what the org is working on. • Own product trust and safety governance: containment of impact when things go wrong, rollback readiness, and the auditability of how AI-powered products reach their recommendations. • Enforce ownership discipline for every shipped AI product: every product has a named accountable owner, a named quality owner, a named exception handler, and a named customer success partner before it goes live. • Serve as a strategic thought partner to the CPO, and as the credible voice for the function in leadership and board conversations. • Hire and lead the two-three person team, and operate as the bench for both reports during the first 12 months as the function matures.

🎯 Requirements

• 8+ years in product, product operations, or program leadership, including standing up central systems, NPI processes, or release-governance functions at scaling enterprise software companies. • Demonstrated ownership of a stage-gate or release-governance process for a complex multi-product portfolio. • Credibly fluent in LLM-based products: tool use, evaluation frameworks, telemetry, safety constraints, autonomy boundaries — enough to govern this kind of work credibly, not to build it. • The instinct to find the line between chaos and bureaucracy when setting up processes — comfort with structure, allergy to ceremony. • Backbone. You will routinely tell product and engineering leaders that a product cannot ship yet, and you will be right more often than wrong. • Manufacturing, ERP, or enterprise SaaS experience is a meaningful plus.

🏖️ Benefits

• Your health and well being are important to us at QAD. • We provide programs that help you strike a healthy work-life balance. • Opportunity to join a growing business, launching into its next phase of expansion and transformation. • Collaborative culture of smart and hard-working people who support one another to get the job done. • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.

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