Bilingual Customer Service

🕒 August 5

🤠 Texas – Remote

🤠 Texas – Remote

💵 $12 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Respond to inbound service telephone inquiries and address customer questions politely • Forward specific inquiries as directed for priority resolution • Document each customer encounter and resolution in the computer tracking system • Provide support for phone services • Facilitate the addition of funds to inmate accounts • Maintain a friendly and professional demeanor while meeting customer requests and concerns • Work independently and adhere to the assigned schedule • Multitask across several computer applications while conversing with customers

🎯 Requirements

• Fluent in both English and Spanish, verbally and in writing • One year of previous call center experience • Strong communication skills in English and Spanish • Ability to attend 100% of the classroom training program • Ability to meet or exceed performance goals • Ability to work in a time-sensitive, fast-paced environment • Computer savvy and able to resolve minor technical issues with minimal assistance • Self-motivated and able to work independently with minimal assistance • Ability to multitask across several computer applications while holding a customer conversation • Must work from Texas • Desktop or laptop compatible with Windows 11; Apple/Mac, tablets, smart devices, Windows Mini PCs, Chromebooks, and Android systems are not compatible • Computer must have at least 8GB RAM and an i3 4th-generation-or-better processor • Two computer monitors required • USB headset with noise-canceling microphone; 3.5 mm and gaming-style headsets are not approved • High-speed internet via wired Ethernet; Wi-Fi, satellite, hotspot, and mobile broadband connections are not allowed • Internet upload speed of 25 Mbps and download speed of 50 Mbps • Internet service provider must be highly stable with 1% or less packet loss • Latency under 100ms • Available cell phone or tablet meeting Android 8.0+ or iOS 14+ requirements • Must install Microsoft Authenticator (MFA) application required by Qualfon IT

🏖️ Benefits

• Virtual paid training from home in Texas