Senior Instructional Designer

October 23

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Qualfon

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B2B • eCommerce • Telecommunications

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

10,000+ employees

Founded 1995

🤝 B2B

🛍️ eCommerce

📡 Telecommunications

📋 Description

• This position is responsible for developing high-quality courses for online and hybrid environments for the training department across the organization. • It works closely with the Vice President of Training and supervises the curriculum team. • Plan, organize, and conduct workshops for new content designs or programs. • Coordinate and implement curriculums. • Collaborate with SMEs to develop online courses that meet quality assurance standards. • Supervise and ensure the quality of work produced by the Instructional Design team. • Review coursework for training requirements. • Proofread, approve, and maintain curriculum developed by the team. • Analyze learner performance data to improve retention. • Assess and discuss curriculum standards with stakeholders. • Design onboarding curriculum for new hires. • Recommend teaching techniques and new technologies. • Develop procedures for facilitators to implement curriculum. • Mentor or coach the Instructional Design team. • Coordinate project plans and track progress. • Review and approve course content in client LMS. • Collaborate with Partnerships and Business Development teams. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree or equivalent education/experience required. • Knowledge of performance-based instructional design. • Experience with Adobe Captivate, Prime, and instructional design methodology preferred. • Sales training experience preferred. • Minimum of 5 years of related experience in a college/university or corporate training environment. • Ability to prioritize, manage multiple projects, and work in a diverse team. • Promotes an inclusive environment that celebrates differences. • Communicates effectively and respectfully across diverse cultural backgrounds.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options