Front Desk & Operations Coordinator

🕒 September 2

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quality Home Care Michigan

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

🏥 Healthcare

👥 B2C

🧘 Wellness

Healthcare • B2C • Wellness

Quality Home Care Michigan is a provider of non-medical in-home care services serving families across Oakland, Macomb, and Wayne Counties in Michigan. The company offers personal care assistance, companionship, meal preparation, light housekeeping, and medication logs, with flexible scheduling from 4 to 24 hours and a Family Portal for real-time updates. Caregivers are background-checked, trained, and insured, and the agency emphasizes transparent, compassionate, family-centered support.

📋 Description

• Answer and manage incoming customer inquiries • Gather required information for residential and commercial jobs • Enter customer, project, measurement, scheduling, and job information into company software and spreadsheets • Ensure job files are complete before advancing them • Follow up with customers for missing information • Schedule estimates and on-site measuring appointments • Coordinate appointments between customers and estimators/technicians • Confirm appointments and communicate schedule changes • Document and enter measurements and job specifications • Build and manage technicians' daily schedules • Coordinate installations, measurements, service calls, and field appointments • Handle cancellations, rescheduling, technician changes, and scheduling conflicts • Communicate schedule updates to customers and technicians • Help maximize technician productivity while maintaining realistic schedules • Manage product and material orders • Coordinate with vendors regarding pricing, specifications, availability, lead times, order status, and delivery timelines • Compare purchase information against job specifications • Follow up on delayed or incomplete orders • Maintain vendor communication and purchase records • Cross-reference measurements across estimates, field measurements, orders, invoices, and job records • Verify dimensions, quantities, product types, finishes, hardware, and other specifications • Escalate questionable or inconsistent measurements • Prepare and send customer invoices • Follow up on outstanding balances • Process customer payments and maintain payment records • Verify invoices against completed work and job information • Assist with payroll preparation and employee time information • Verify technician hours before payroll submission • Maintain administrative records • Learn and utilize Smart Glazier, Microsoft 365, Outlook, and Excel • Help implement software, modules, automations, and operational systems • Test workflows and identify inefficient processes • Help create organized and streamlined procedures • Assist management with operational and administrative responsibilities

🎯 Requirements

• Excellent written and verbal American English communication skills • Exceptional attention to detail • Strong organizational and time-management skills • Ability to manage multiple active jobs simultaneously • Ability to work independently without constant supervision • Strong follow-through and accountability • Excellent computer skills and strong Microsoft Excel skills • Experience using Microsoft 365 and Outlook • Ability to learn unfamiliar software quickly • Comfort working with tape-measure measurements and fractions down to 1/16 of an inch • Ability and willingness to cross-reference and triple-check important information • Professional telephone and customer-service skills • Ability to remain organized while handling last-minute changes and interruptions • Comfortable communicating regularly through video calls using Microsoft Teams and Zoom • Prior experience in glazing, construction, home improvement, contracting, installation, dispatching, estimating, or a similar field is strongly preferred but not required • Modern, updated computer capable of efficiently running all required company software • Reliable high-speed internet connection • Ability to participate professionally in Microsoft Teams and Zoom video meetings • Ability to work uninterrupted during scheduled business hours • Prior Smart Glazier experience is a plus but is not required • Ability to quickly learn and confidently use new software is required

🏖️ Benefits

• 100% remote position • Own professional work-from-home setup • Reliable backup internet connection • Reliable power backup solution • Quality noise-canceling headset • Webcam • Quiet, private, and professional workspace • Monday-Friday schedule, 9:00 AM-6:00 PM Eastern Time