User Experience Consultant

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September 30

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Quantum Metric

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SaaS • Analytics • Enterprise

Quantum Metric is a digital analytics platform designed to assist business, technology, and analytics teams in understanding and optimizing digital experiences. The platform offers a range of capabilities, including session replay, AI-powered session summarization, dashboards, journey analysis, and monitoring and alerts. Quantum Metric helps businesses surface and quantify friction points, visualize user interactions, and improve page performance. With features such as mobile app analytics, segment building, and performance monitoring, the platform provides comprehensive insights into customer behavior and technical issues. Quantum Metric caters to a variety of industries, including retail, financial services, travel and hospitality, telco, gaming, and healthcare, and is trusted by leading enterprises to improve customer satisfaction and drive revenue growth.

501 - 1000 employees

Founded 2015

☁️ SaaS

🏢 Enterprise

💰 $200M Series B on 2021-01

📋 Description

• Own initial phase of onboarding digital properties for new and existing customers to ensure rapid time to value • Implement standardized best practices across workspace design, roles and permissions, navigation, dashboards, interactions projects, alerts, and reports • Build individual workspaces with optimal segmentation, navigation, dashboards, and alerts • Provide meaningful, data-driven early insights post-deployment to demonstrate business value • Manage onboarding tasks through GuideCX, tracking progress from production deployment to first insight delivery • Validate events/instrumentation, audit proof-of-concept configurations, and partner with Implementation Engineers to remediate gaps • Improve onboarding content, tools, and processes; contribute to platform experience initiatives and tailored vertical audits • Support large-scale subscription optimization projects and prepare analyses to assist Business Consultants • Act as subject matter expert on digital property onboarding, lead training, educate new hires, and enable account teams

🎯 Requirements

• 1+ years in a digital analytics role • Knowledge across multiple industries and how use cases translate to UI setup • Proficiency in the Quantum Metric platform to build digital properties • Demonstrated ability to work with large, complex, quantitative datasets • Strong organizational skills and ability to manage multiple onboardings simultaneously • Strong time management and adaptability to changing priorities • Highly motivated, proactive (self-starter mentality) • Strong verbal and written communication skills • Willingness to travel 5-10%

🏖️ Benefits

• Group Health Plans (100% paid) • Life Assurance Employee Assistance Program • Stock Options • Employee Lead Referral Program • Internal Lead Referral Program • One-Time Home Office Enhancement Stipend • Monthly Business Expense Stipend • Parental Leave • Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement) • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) • Sick Pay in accordance with statutory requirements • Automatic enrollment in QM Pension Plan with 4% match • MacBook and awesome swag delivered to your door • Encouraging and collaborative culture • Coaching and training programs • Company-wide events and Employee Resource Groups