Account Manager

🕒 June 9

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Quavo Fraud & Disputes

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Quavo Fraud & Disputes is a provider of dispute and fraud management solutions for financial institutions. Its SaaS platform (QFD®) and Dispute Resolution Experts (DRE™) combine automation, agentic AI, advanced analytics, and integrations to accelerate card dispute resolution, reduce losses, ensure regulatory compliance, and improve customer experience for banks, credit unions, fintechs, processors, and sponsor banks.

📋 Description

• Own a defined portfolios of mid-market and large clients, serving as the primary point of contact throughout the client lifecycle. • Build and maintain trust-based relationships with operational managers, product owners, and key decision-makers within client organizations. • Conduct regular cadence calls, business reviews, and strategy sessions to align on goals, surface risks, and demonstrate ongoing value. • Identify and pursue expansion and upsell opportunities within your portfolio, owning the full expansion sales cycle from discovery through close. • Monitor account health indicators (usage, support trends, sentiment) and proactively intervene before issues escalate. • Drive net revenue retention by minimizing churn and positioning clients for long-term success on the Quavo platform. • Develop success plans that map client goals to Quavo capabilities, creating clear roadmaps for product adoption and expansion. • Track and report on expansion pipeline, renewal forecasts, and account health metrics to leadership on a regular basis. • Develop working knowledge of the Quavo platform to guide clients on configuration, best practices, and optimal product utilization. • Partner with the Marketing team to generate referrals and case study opportunities from satisfied clients. • Maintain accurate client records, opportunity tracking, and health documentation in CRM tools. • Provide account scorecards and sentiment summaries to leadership, surfacing insights and flagging accounts that need additional attention. • Resolve or escalate client issues within defined SLAs, ensuring timely communication and follow-through. • Contribute to internal knowledge sharing by documenting common client challenges, solution patterns, and escalation outcomes.

🎯 Requirements

• 3+ years of experience in client success, account management, or a client-facing role within a SaaS, fintech, or financial services environment. • Demonstrated ability to manage a portfolio of clients with ownership of both retention and growth outcomes. • Track record of building productive relationships with operational, mid-level and executive stakeholders at client organizations. • Comfortable running discovery conversations, Business Reviews and owning expansion opportunities end-to-end, including negotiation and close. • Strong written and verbal communication skills; confident presenting to groups of executive and C-level stakeholders. • Organized and self-directed; able to manage multiple clients and competing priorities without close supervision. • Ability to travel up to 25% of the time (depending on territory)

🏖️ Benefits

• Competitive base salary plus bonus and commission tied to retention and expansion targets