Experienced IT Support/Helpdesk Technician

Job not on LinkedIn

🕒 August 12, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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Logo of Quipt Home Medical

Quipt Home Medical

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Post-IPO Equity on 2023-04

Healthcare • Healthcare Insurance • Pharmaceuticals

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service to patients. The company specializes in products like respiratory devices, power mobility solutions, home ventilation systems, durable medical equipment, CPAP/BiPAP machines, and oxygen therapy. Guided by the tagline "exceeding expectations, enriching lives," Quipt is dedicated to improving patient care in the healthcare sector.

📋 Description

• Location: Remote – Onsite locations available for Quipt Home Medical. • Role: Experienced IT Support / Helpdesk Technician, full-time in a remote capacity. • You’ll support end users across multiple systems, platforms, and devices and help power the national home medical equipment network. • Respond to internal helpdesk tickets, diagnose, troubleshoot, and resolve hardware, software, and network-related issues. • Perform workstation imaging, deployment, upgrades, and repairs; support desktops, laptops, printers, servers, routers, scanners, cell phones, tablets, and more. • Onboard/offboard staff; maintain asset tracking through RMM/MDM and internal docs. • Support LAN/WAN operations and assist in VoIP PBX systems and porting. • Monitor ticket trends, escalate systemic issues, and participate in IT projects; uphold HIPAA/HITECH security protocols and compliance standards.

🎯 Requirements

• Required: High school diploma or equivalent. • Preferred: Bachelor's in Information Systems or a related field. • Experience: At least 2+ years in a technical support/helpdesk or IT admin role. • Proficiency in Windows (desktop & server), Active Directory, Office 365, and ticketing systems. • Strong understanding of computer hardware, peripherals, and network infrastructure (routers/switches). • Familiarity with Unix/Linux, scripting (SSH, SSL, PowerShell), and VoIP systems is a big plus. • Excellent documentation and communication skills. • Ability to prioritize, stay organized, and thrive independently or as part of a team.

🏖️ Benefits

• Competitive pay + benefits

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