Client Delivery Manager

🕒 5 days ago

🇺🇸 United States – Remote

💵 $65k - $116.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Private Equity Round on 2024-07

Consulting • Logistics • Healthcare

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Build and maintain strong client relationships through proactive communication, timely issue resolution, and tailored support • Serve as a primary client contact and communication link between clients, Operations, Client Success, vendor management companies, Cloud team members, and other service lines • Manage client meeting schedules, agendas, presentation materials, meeting decks, action items, and follow-through based on project scope agreements • Create, deliver, and validate standard and ad hoc client-facing reports using Excel, Power BI, spreadsheets, pivot tables, graphs, and other data visualization tools • Coordinate with Operations and Client Success to gather SME input, support deck preparation, complete QA, and validate client deliverables • Support implementation project management activities under leadership direction and ensure client commitments are completed • Maintain current client-specific protocol documentation and ensure regular review with the Client Delivery Senior Associate • Monitor client health KPIs, communicate risks to leadership, and escalate potential client detractors to support customer success • Contribute to internal team initiatives, process improvements, and a positive team culture aligned with company values

🎯 Requirements

• Bachelor’s degree preferred; equivalent experience considered • 4+ years of internal or external customer service experience • Experience supporting client delivery, implementation, reporting, or project coordination preferred • Healthcare, RCM, AR, denial management, or Patient Financial Services experience preferred • Proficiency with Microsoft Office • Intermediate Excel skills, including pivot tables, VLOOKUPs, reporting, data validation, and analysis

🏖️ Benefits

• Annual bonus plan at a target of 10.00% • Competitive benefits package • Opportunities to constantly learn, collaborate across groups, and explore new career paths • Meaningful work contributing to communities served around the world