Customer Success Specialist

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Radicle Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Radicle Health is a company dedicated to empowering human services organizations through the use of innovative software solutions. Recognizing that non-medical factors play a significant role in health outcomes, Radicle Health partners with agencies providing care and addressing social determinants of health. Their mission is to be the preferred technology partner, enhancing efficiency and outcome measurement for their clients. The company offers a robust suite of software solutions, including comprehensive EHR systems and case management platforms, supporting over 14,000 organizations in the U. S. and Canada. Their products cater to residential behavioral health, outpatient mental health services, child welfare services, and more, aiming to transform the delivery of care in human services.

📋 Description

• Manage the overall success and retention of a pooled book of accounts through scalable 1:many customer communications • Serve as the primary customer interface for critical situations within pooled accounts • Address customer needs using product functionality or internal subject matter experts • Collaborate with team members to solve and strategize around customer issues and inquiries • Help customers overcome issues and achieve goals using best practices • Inform customers about new functionality and encourage feature adoption • Document customer status, needs, activities, communications, and organizational changes in Salesforce or other CRM tools • Maximize product value, sell add-on services and modules, and offer consultative and training services • Attend promotional events at industry-related conferences • Respond to inquiries, schedule customer meetings, discuss system usage, gather feedback, suggest features and workflows, and troubleshoot issues • Participate in contract discussions, provide proposals, secure signatures, and manage applicable renewals • Review system usage and discuss add-on or additional functionality purchase options • Provide basic customer training and coordinate additional training requests • Handle customer terminations, gather feedback, and document churn activity • Monitor customer segmentation, assign journeys and playbooks, adjust automated workflows, and reduce churn risk while increasing cNPS/CSAT scores • Track key metrics including cNPS/CSAT, customer churn rate, and Net Revenue Retention

🎯 Requirements

• 0-3 years of experience, preferably in a client-facing or Customer Success role • Salesforce, ChurnZero, or other CRM experience • Customer Service experience • Strong communication skills • Strong problem solving and analytical skills • Task and project management skills or experience • Familiarity with Electronic Health Record software and the social services sector a plus

🏖️ Benefits

• Unlimited PTO policy • Competitive medical, dental, and vision healthcare coverage • 401k matching • Paid holidays • Volunteer time off • Paid parental leave • Remote work stipend

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