Product Analyst – Insights Manager

November 7

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Radicle Health

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Healthcare Insurance • SaaS • Social Impact

Radicle Health is a company dedicated to empowering human services organizations through the use of innovative software solutions. Recognizing that non-medical factors play a significant role in health outcomes, Radicle Health partners with agencies providing care and addressing social determinants of health. Their mission is to be the preferred technology partner, enhancing efficiency and outcome measurement for their clients. The company offers a robust suite of software solutions, including comprehensive EHR systems and case management platforms, supporting over 14,000 organizations in the U. S. and Canada. Their products cater to residential behavioral health, outpatient mental health services, child welfare services, and more, aiming to transform the delivery of care in human services.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🌍 Social Impact

📋 Description

• Own the quantitative data strategy for our product portfolio, ensuring accuracy and consistency across platforms (e.g., Pendo, Dovetail). • Stay current on, and enforce tagging standards for all product features across multiple applications. • Develop dashboards and reports that highlight feature usage, adoption trends, and customer behavior. • Monitor adoption trends and provide actionable recommendations based on reliable data. • Stay relentlessly curious about customer workflows and domain knowledge to inform adoption strategies • Create compelling content (internal briefs, dashboards, video recordings, adoption playbooks etc.) that tells the story behind the numbers, tailored for non-technical audiences. • Develop standardized reporting frameworks and insight templates for Product Managers and leadership. • Define measurable goals for insight sharing, such as: • Adoption Impact Reports delivered quarterly. • Feature Usage Deep Dives for major launches. • Executive Dashboards updated monthly. • Identify opportunities to optimize training, enablement, and improve product adoption. Proactively partner with Customer Support and Implementation teams to propose/draft support documentation and content. • Monitor adoption metrics and iterate on strategies to improve customer experience and retention • Champion a data-informed, customer-centric mindset within cross-functional teams by making insights accessible and actionable. • Inform roadmap decisions that improve our business outcomes by partnering with product and CX teams. • Participate in efforts to reconcile usage data with customer feedback and qualitative inputs.

🎯 Requirements

• 5+ years of product analytics experience or demonstration of strong domain expertise in data platforms or similar roles in SaaS or tech environments. • Proven experience building and scaling reporting and analytics products, from data models and pipelines to predictive insights. • Experience consolidating reporting systems and defining standardized data models for enterprise contexts. • Technical fluency and ability to partner effectively with engineering, architecture, and data teams. • Strong communication skills with the ability to clearly articulate complex technical concepts to business stakeholders. • Passion for empowering both customers and internal teams with timely, actionable, and easy-to-consume insights. • Comfortable operating in a fast-paced environment balancing transformation with legacy system constraints. • Nice-to-have: Hands-on experience with modern data stacks (e.g. Snowflake) and BI tools such as ThoughtSpot or similar.

🏖️ Benefits

• Unlimited PTO policy • Competitive medical, dental, and vision healthcare coverage • 401k matching • Paid holidays • Volunteer time off • Paid parental leave • Remote work stipend