Senior Project Manager

November 14

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Radicle Health

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Healthcare Insurance • SaaS • Social Impact

Radicle Health is a company dedicated to empowering human services organizations through the use of innovative software solutions. Recognizing that non-medical factors play a significant role in health outcomes, Radicle Health partners with agencies providing care and addressing social determinants of health. Their mission is to be the preferred technology partner, enhancing efficiency and outcome measurement for their clients. The company offers a robust suite of software solutions, including comprehensive EHR systems and case management platforms, supporting over 14,000 organizations in the U. S. and Canada. Their products cater to residential behavioral health, outpatient mental health services, child welfare services, and more, aiming to transform the delivery of care in human services.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🌍 Social Impact

📋 Description

• Lead end-to-end project delivery — from intake and scoping to execution and closeout. • Define timelines, deliverables, and milestones for each project and ensure accountability across stakeholders. • Coordinate work across Billing, Product, Engineering, and Customer Success to ensure customer requirements are met. • Maintain clear project documentation and updates to keep all teams aligned on status, progress, and outcomes. • Serve as the main point of contact for assigned customer projects during execution. • Translate customer needs into clear requirements and communicate them to internal teams. • Facilitate regular check-ins and ensure expectations are managed consistently, maintaining a clear feedback loop with the customer — including measuring satisfaction through a post-project survey upon completion. • Build and maintain strong working relationships with customers and internal partners. • Identify gaps or inefficiencies in how billing work is scoped, tracked, or delivered and propose practical solutions. • Help standardize project workflows and templates for consistent execution across the Billing team. • Support ongoing process documentation to improve visibility and alignment across Professional Services. • Partner with peers to improve handoffs between Billing, Customer Success, and Support. • Oversee customer billing projects requiring coordination across systems or data teams. • Ensure accurate setup, configuration, and testing of billing processes during customer implementations or changes. • Track billing-related metrics and ensure that project deliverables align with operational goals. • Support communication and escalation on any billing system issues impacting customers.

🎯 Requirements

• 5+ years of experience in project management, billing operations, or a similar role. • Background in SaaS, healthcare, or technology operations required; Experience in Radicle suite of products preferred. • Strong communication, organization, and follow-up skills. • Ability to manage multiple projects and priorities in a fast-paced environment. • Familiarity with project tracking & documentation systems such as Jira, Monday.com, or Confluence preferred.

🏖️ Benefits

• Unlimited PTO policy • Competitive medical, dental, and vision healthcare coverage • 401k matching • Paid holidays • Volunteer time off • Paid parental leave • Remote work stipend