Bilingual Customer Service Representative

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RahrBSG

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Agriculture • B2B • Food and Beverage

RahrBSG is a company specializing in providing brewing ingredients and packaging supplies, supported by remarkable customer service and 175 years of experience in the food and beverage industries. Part of Rahr Corporation, RahrBSG offers high-quality malt through Rahr Malting Co. , a reputable name since 1847, delivering malt to breweries and distilleries. They also manage Gambrinus Malting, which produces European-style specialty malts in Canada. RahrBSG extends its expertise to manufacturing and distributing homebrew products and ingredients for fermented beverages through facilities across the globe, including Bevie and Bintani. The company is committed to sustainability, exemplified by Koda Energy, a biomass plant providing renewable energy for their operations.

201 - 500 employees

🌾 Agriculture

🤝 B2B

📋 Description

• Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-term relationships. • Proactively review customer accounts to identify and address their evolving needs, ensuring tailored solutions are provided. • Act as a positive and professional company advocate in all interactions with internal and external stakeholders. • Handle daily customer service inquiries and concerns, conducting thorough research to resolve issues efficiently. • Process customer account adjustments and troubleshoot solutions, escalating complex matters to appropriate departments when necessary. • Ensure timely and satisfactory resolution of all customer issues, including creating and managing service tickets. • Provide reliable follow-through on all customer requests and commitments. • Process and manage complex customer orders, ensuring accuracy, productivity, and efficiency. • Conduct research to verify freight rates and coordinate deliveries with carriers utilizing our transportation management system. • Monitor order status and provide customers with timely updates. • Work cross-functionally with various departments (e.g., Sales, Distribution Centers, Logistics, Supply Chain) to coordinate order fulfillment, resolve issues, and enhance the overall customer experience. • Communicate daily with relevant internal teams to ensure all groups are informed and aligned. • Maintain and update customer-related information systems to ensure accurate records and efficient data retrieval for inquiries. • Operate within company standard operating procedures (SOPs) and meet performance targets/KPIs for customer satisfaction and service delivery. • Engage in regular training and self-development to continuously improve professional skills, product, company, and industry knowledge. • Provide support across various territories as needed, adapting to operational requirements.

🎯 Requirements

• Two-year certificate from college or technical school; or six months related experience and/or training; or equivalent combination of education and experience. • Strong computer knowledge/proficiency in Microsoft Office, and advanced Excel skills is preferred. • Experience with Microsoft Dynamics and Salesforce is a plus. • Knowledge of and experience with homebrewing/home fermentation and/or the beer industry is preferred. • Must be fluent in both English and French (spoken and written)

🏖️ Benefits

• Competitive hourly pay starting between $21-$25 CAD (DOE) • Extended benefits including medical, dental and vision. • Generous RRSP with company contribution • Paid time off • Positive, organized, team environment • Stability of a 178-year-old company with the opportunity to grow your career