AI Implementation Associate

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October 30

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Railbookers Group

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B2C • B2B • Transport

Railbookers Group is a travel company and tour operator that designs and sells customizable rail vacations worldwide through its brands Railbookers and Amtrak Vacations. It serves both consumers and travel advisors, offering curated itineraries, accommodations, sightseeing and dining options across luxury and overnight sleeper trains, and emphasizes simplifying complex multi-country rail journeys and sustainability.

201 - 500 employees

Founded 1972

👥 B2C

🤝 B2B

🚗 Transport

📋 Description

• Drive the rollout of Railbookers’ AI roadmap across all functions (Sales, Marketing, Operations, Rail, Finance, HR, QC, Customer Service), ensuring measurable improvements in productivity and customer satisfaction. • Lead the creation, training, and continuous improvement of department-specific AI agents to support quoting, booking, quality control, marketing content, HR workflows, and financial analysis. • Embed AI tools into day-to-day workflows to simplify processes, reduce errors, and free up staff for higher-value, customer-centric activities. • Partner with Data Engineering to leverage Railbookers’ Data Lake and Knowledge Graph, ensuring AI systems are powered by accurate, centralized, and high-quality data. • Establish frameworks, training, and change-management initiatives so staff across all departments can confidently and effectively collaborate with AI tools. • Define, monitor, and report on KPIs that demonstrate clear business impact, including efficiency gains, higher conversion rates, reduced turnaround times, and enhanced customer outcomes. • Maintain standards for ethical AI use, compliance with data privacy laws, and adherence to corporate governance policies. • Proactively identify new AI use cases, pilot emerging technologies, and scale successful solutions across the company. • Collaborate with department leaders to prioritize AI opportunities, drive adoption, and ensure solutions align with both strategic goals and frontline needs. • Manage relationships with external AI partners, vendors, and consultants to accelerate innovation and maintain competitive advantage.

🎯 Requirements

• Bachelor’s degree in Business, Computer Science, Data/Business Analytics, or equivalent practical experience. • 5+ years of experience leading digital transformation, automation, or AI-driven initiatives, with at least 2 years in a leadership or management role. • Proven success introducing and scaling AI tools (e.g., LLMs, copilots, workflow automation, customer service/chatbots, knowledge assistants) across multiple business functions. • Strong understanding of how AI integrates with enterprise systems, workflows, and data platforms, rather than deep model development. • Demonstrated ability to drive change management and adoption programs, ensuring staff at all levels feel confident using AI tools. • Excellent communication and facilitation skills — able to simplify technical concepts into clear business value for leadership and frontline staff. • Experience creating AI best practices, governance frameworks, and training programs for business users. • Strong project management and prioritization skills; able to balance multiple initiatives and deliver measurable business outcomes. • Familiarity with AI ethics, compliance, and data privacy considerations in enterprise settings.

🏖️ Benefits

• Work from Home • Generous PTO Package • Bonus and Incentive Plans • Medical, Dental, and Vision Insurance Including Optional HSA • Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna) • Employee Assistance Program • Short-term/Long Term disability Plan • Employer sponsored Life Insurance • Employer-Matched 401(k) • Familiarization Trips (Get paid to experience our vacations!) • Employee and Family/Friend Travel Discounts • Corporate Discounts through Working Advantage • Employee Referral Bonus • Cross-Departmental and Advanced Training Opportunities • Anniversary, Birthday, and Recognition Perks • Years of Service Awards • Annual Reimbursements for Home Office (office expenses, phone, internet)