Product Manager

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October 24

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Railbookers Group

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B2C • B2B • Transport

Railbookers Group is a travel company and tour operator that designs and sells customizable rail vacations worldwide through its brands Railbookers and Amtrak Vacations. It serves both consumers and travel advisors, offering curated itineraries, accommodations, sightseeing and dining options across luxury and overnight sleeper trains, and emphasizes simplifying complex multi-country rail journeys and sustainability.

201 - 500 employees

Founded 1972

👥 B2C

🤝 B2B

🚗 Transport

📋 Description

• Oversee and develop our portfolio of vacation packages that include guided tours, admission to popular attractions, culinary experiences, and more. • Manage the technology and APIs that support the seamless selling and fulfillment of these experiences. • Design and curate unique, authentic, and immersive travel products that reflect consumer demand but with points to differentiate our vacation packages from competitors. • Build and maintain relationships with local DMCs, rail companies, tour operators, attraction providers, hoteliers, and culinary partners to ensure high-quality experiences for our customers. • Stay informed on travel trends, customer preferences, and competitive offerings to enhance existing products and identify new opportunities. • Partner with marketing, sales, operations, and customer support teams to ensure seamless promotion, sales, and delivery of each vacation package and integration of technology solutions. • Gather and analyze customer feedback on packages, hotels, activities, and sightseeing experiences to continuously improve and refine product offerings. • Ensure smooth execution of hotels, tours and activities, working closely with operations and tech teams to manage logistics, scheduling, API functionality, and customer satisfaction. • Contribute to pricing strategies for products, balancing customer value with profitability and taking into account respective source markets. • Oversee the end-to-end process of launching new vacation packages including ensuring supporting technology and APIs are properly integrated, tested, and ready for deployment.

🎯 Requirements

• 5+ years of experience in product management, travel operations, or a related field, ideally in the travel or tourism industry. • Experience managing API integrated partnerships and familiarity with the related technology products is required. • Particular experience with customers and products in Asian Pacific markets and destinations is essential. • Bachelor’s degree in Business, Marketing, Tourism, or a related field preferred. • MBA or equivalent experience is a plus. • Strong understanding of the travel industry, including trends, customer behavior, and operational complexities of running tours and activities. • Experience managing relationships with tour operators, attractions, and local service providers. • Strong technical understanding of APIs, booking systems, and integrations with third-party platforms. • A deep commitment to understanding customer needs and delivering exceptional experiences. • Proven ability to manage projects from concept to launch, coordinating cross-functional teams and managing timelines effectively. • Strong analytical mindset with experience using data to drive product decisions and optimize performance. • Excellent written and verbal communication skills with the ability to clearly convey product vision and strategy to stakeholders, including technical and non-technical teams. • Ability to think creatively and develop unique travel experiences that delight customers. • Strong problem-solving skills, especially when addressing operational or technical challenges. • Passion for travel and exploration, with a genuine interest in delivering top-tier experiences for travelers.

🏖️ Benefits

• Competitive salary • Travel perks • Comprehensive healthcare • Flexible work environment • Generous PTO Package • Bonus and Incentive Plans • Employer-sponsored Life Insurance • Employer-Matched 401(k) • Anniversary, Birthday, and Recognition Perks • Annual Reimbursements for Home Office