Customer Experience Associate

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November 20

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Rain

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Rain is the corporate card for Web3. Built from the ground up to support DAOs, Protocols, Metaverse and NFT builders exploring the frontier of what is possible. Join us.

2 - 10 employees

📋 Description

• Assist customers via email, chat, and phone, delivering accurate, friendly, and timely support. • Troubleshoot account, card, and transaction-related issues, using Rain’s internal systems and resources. • Identify and escalate complex cases to the CX Team Lead or other internal teams for faster resolution. • Document customer interactions clearly and consistently in our support platform (Zendesk). • Collaborate cross-functionally with Operations, Product, and Compliance to flag recurring issues and propose solutions. • Contribute to knowledge base and process updates, helping improve support documentation and workflows. • Represent Rain’s values of empathy, clarity, and trust in every interaction.

🎯 Requirements

• 3-5 years of experience in customer support, customer success, or CX — ideally within fintech, payments, or financial services. • Excellent written and verbal communication skills. • A calm, professional approach when dealing with sensitive or high-pressure situations. • Attention to detail and comfort navigating multiple systems and tools (Zendesk, Notion, Google Workspace, etc.). • A proactive mindset — you look for ways to improve both customer experience and team efficiency. • Genuine curiosity about fintech, financial inclusion, and improving global money movement.

🏖️ Benefits

• Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums. • 401(k) with matching: Invest in your future, just like we’re investing in ours. • Ownership that matters: Every team member gets equity because we believe in building together. • Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates. • Unlimited PTO: Because time to rest and reset is just as important as time to ship. • Product-first perks: Monthly budget to test our cards and features like a real user. • Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving. • Home office setup: One-time stipend to create a space that works for you. • Team connection: Frequent company events, team dinners, and offsites to stay connected.