Client Care Analyst – International

November 19

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RainFocus

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SaaS • Marketing • Event Management

RainFocus is a comprehensive event marketing and management platform designed to elevate in-person, hybrid, and virtual event experiences. Utilizing personalized engagement and data-driven insights, RainFocus helps clients maximize brand identity and attendee interaction. Its integrated platform supports seamless registrations, content management, and attendee engagement across all events. With a strong emphasis on security and compliance, RainFocus is a trusted partner for organizations looking to optimize their event strategies and drive growth. The company also offers a range of on-site solutions and a mobile app to enhance event experiences and streamline operations.

201 - 500 employees

Founded 2013

☁️ SaaS

💰 Series C on 2021-09

📋 Description

• Provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. • Ensure that any reported problems, as well as issues that you anticipate, are resolved in an efficient and effective manner. • Work closely with other colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution • Provide timely and complete communication to the customer along the way.

🎯 Requirements

• 1.5 years in a technical support type role • Strong written and verbal communication skills • Excellent professional, written, and verbal communication skills with the ability to capture all details in written form fluidly during conversations. • Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with • CRM software such as Salesforce • Self-motivated and autonomous. Takes ownership of their work. • Experience working in a consulting environment or client-facing role • Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skills • Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges • Ability to utilize, create and update knowledge base resources in the course of your work • Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately • Detail oriented with proven ability to document systems and processes

🏖️ Benefits

• competitive salaries • competitive benefits • 401k • generous PTO • countless other team building activities