Strategic Customer Success Manager

November 20

🇺🇸 United States – Remote

💵 $130k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

Apply Now
Logo of Rally UXR

Rally UXR

Rally is the first User Research CRM to help teams spend less time recruiting and more time talking to their users. Rally streamlines your research process by automating outreach, scheduling, and incentives. Cut out the tedious manual work of recruiting so you can focus on what matters most: doing meaningful research.

11 - 50 employees

💰 Venture Round on 2022-03

📋 Description

• Owning executive relationships and driving multi-threaded account plans • Guiding consultative growth motion to maximize value for customers over time • Developing strategic account planning and relationship mapping for top enterprise customers • Engaging in annual and multi-year growth plans including expansions and upsells • Partnering with Customer Success, Product, and Sales to surface insights

🎯 Requirements

• 4–6+ years in enterprise Consulting, Account Management, Customer Success, or Strategic Sales • Proven ability to manage complex renewals and expansions with executive-level stakeholders. • Skilled at consultative discovery, value-selling, and running strategic QBR/EBR type conversations. • Strong multi-threading, negotiation, and relationship-building skills across technical and business teams. • Comfort balancing strategic growth planning with hands-on execution and collaboration.

🏖️ Benefits

• Offers Equity

Apply Now

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