Manager, Technical Consulting

September 28

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote

💵 $147.8k - $202.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Ramp

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Fintech • Finance • Enterprise

Ramp is a company that offers an all-in-one platform designed to streamline financial operations for businesses. It provides easy-to-use corporate cards, expense management, accounts payable automation, and procurement solutions that reduce manual processes and integrate seamlessly with existing accounting systems. With a focus on saving time and money, Ramp uses automation and smart spend controls to simplify expenses, travel booking, and audit-proof accounting. Supporting multiple currencies and offering extensive integrations, Ramp caters to startups, small businesses, mid-market, and enterprises looking to consolidate their finance stack and improve efficiency across their financial operations.

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🏢 Enterprise

💰 $15M Series C on 2012-09

📋 Description

• Manage and coach a team of Technical Consultants, ensuring consistent delivery, customer satisfaction, and ongoing career development • Own hiring, onboarding, and performance management for your team, fostering a high-performance and inclusive team culture • Oversee execution of activation and expansion engagements - ensuring your team adheres to best practices and delivers outcomes aligned to Ramp’s goals • Serve as a player-coach by continuing to own select customer engagements while driving enablement, quality, and accountability across your team • Act as a point of escalation for technical blockers or ambiguous project challenges; help ICs navigate customer friction and internal alignment issues • Partner cross-functionally with Post Sales Teams, Product, Engineering, and CX teams to align on roadmap, feedback loops, and capacity planning • Drive operational rigor through forecast planning, workload balancing, and continuous process improvement • Lead internal initiatives to scale technical consulting capabilities, improve playbooks, and build repeatable success across the org • Make judgment calls in ambiguous situations where no process or precedent exists and help others learn to do the same • Translate broader org strategy into tactical execution through clear prioritization, communication, and enablement

🎯 Requirements

• 5+ years of experience in solutions management, technical consulting, customer success, or implementation leadership • 2-3 years of experience managing individual contributors and owning team outcomes • Proven success in balancing hands-on project work with people leadership and internal operations • Deep understanding of ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics), APIs, and finance/accounting workflows • Ability to assess and guide technical solution design and bring clarity to ambiguity • Strong people management and coaching skills, with experience developing ICs and driving accountability • Cross-functional collaboration experience with Post Sales Teams, Product, Engineering, Sales, and CX • Exceptional communication skills • Bias toward action, ownership, and continuous improvement in a high-growth, fast-changing environment

🏖️ Benefits

• 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $5,000 per year) • WFH stipend to support your home office needs • Wellness stipend • Parental Leave • Relocation support to NYC or SF (as needed) • Pet insurance • Offers Equity • Offers Commission