Community Support Manager

🕒 May 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Raya

WebsiteLinkedInAll Job Openings

51 - 200 employees

🌍 Social Impact

👥 B2C

📱 Media

Social Impact • B2C • Media

Raya is a private, membership-based community that connects celebrities, influencers, and other professionals through a social networking app. Known for its exclusivity and discretion, Raya offers a platform for networking and social interaction among its elite members. It is often referred to as a 'Tinder for the famous,' offering both dating and professional connection opportunities.

📋 Description

• Provide timely, accurate, and precise support to Raya members via email • Handle a wide range of inquiries with empathy and warmth, ensuring every member feels heard • Troubleshoot product and service issues by identifying root causes, offering thoughtful solutions, and following up to ensure resolution and member aftercare • Communicate trends, recurring issues, and member insights to help improve the member experience • Participate in product testing and support quality assurance efforts during new releases • Analyze support data and surface actionable insights to improve team efficiency and the member experience • Actively contribute to policy and process improvements that enhance support workflows • Help foster a positive, collaborative, and high-performing team and company culture

🎯 Requirements

• Experience in customer service, in any industry • Exceptional written and verbal communication skills • Strong critical thinking and problem-solving abilities • Excellent active listening skills to understand member needs and provide highly bespoke responses • Superb attention to detail with a consistent focus on quality • Deep empathy, patience, and a calm, thoughtful approach to conflict resolution • A passion for delivering exceptional service and setting a high bar for member experience • Comfortable working in a fast-paced, startup environment • Able to handle sensitive and confidential content with care • Ability to work a **Sunday to Thursday** or **Thursday to Monday **schedule, including early mornings or late evenings depending on your time zone

🏖️ Benefits

• Weekend work required • Early morning or evening shifts may be required