Lead Community Manager, Trust & Safety

November 19

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

👫 Community Manager

🦅 H1B Visa Sponsor

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Raya

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Social Impact • B2C • Media

Raya is a private, membership-based community that connects celebrities, influencers, and other professionals through a social networking app. Known for its exclusivity and discretion, Raya offers a platform for networking and social interaction among its elite members. It is often referred to as a 'Tinder for the famous,' offering both dating and professional connection opportunities.

51 - 200 employees

🌍 Social Impact

👥 B2C

📱 Media

📋 Description

• Serve as the primary escalation point for all Trust & Safety incidents across Raya’s community. • Draft all T&S communications, ensuring all responses are timely, appropriate, and brand-consistent. • Oversee the full lifecycle of reports, ensuring they are handled discreetly, thoughtfully, and in alignment with brand policies and values. • Own and update moderation-related macros and templates, keeping them relevant, on-brand, and current. • Develop and maintain safety policies, playbooks, and documentation across Zendesk, Notion, and internal tools. • Define and track key Trust & Safety metrics and reporting in partnership with the Head of Community Support. • Deliver training and guidance to Community Support and internal teams on best practices. Conduct QA and drive continuous improvement. • Monitor incoming reports and profile moderation, to uphold a safe and authentic community experience. • Research emerging risks, trends, and best practices within the Raya community and the broader dating industry. • Stay current on global privacy and safety regulations and personally handle all issues related to the above as they arise.

🎯 Requirements

• 5+ years of experience in Trust & Safety, moderation, or a closely related field • Exceptional written and verbal communication skills, with an emphasis on empathy, privacy and discretion • Strong analytical skills, with experience using data to identify trends, risks, and opportunities • Demonstrated ability to think broadly and offer balanced recommendations on operations and strategy • Calm, professional approach to handling sensitive or high-stakes safety issues • Proven track record in drafting and enforcing Trust & Safety policies and training programs • Experience working independently and cross-functionally across regions and various time zones