Customer Success Agent, English-Speaking

Job not on LinkedIn

🕒 October 21, 2025

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 56%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rayyan Systems Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

🤖 Artificial Intelligence

📚 Education

☁️ SaaS

Artificial Intelligence • Education • SaaS

Rayyan Systems Inc. is a company that provides a powerful tool for researchers to efficiently conduct systematic and literature reviews. With features such as AI-powered screening, advanced deduplication, and customizable filters, Rayyan helps users save time and improve accuracy in their research processes. Trusted by over 600,000 researchers, the platform enhances collaboration and productivity by allowing users to manage, organize, and streamline their review workflows regardless of location.

📋 Description

• Respond to customer inquiries via Zendesk • Guide customers through onboarding journeys and ensure their success • Prepare users for upgrades, renewals, and feature adoption milestones • Create and maintain knowledge base articles • Host webinars and training sessions to support user enablement • Identify and implement AI/automation tools to streamline support workflows • Monitor customer health, engagement, and proactively address challenges • Gather user feedback and collaborate with Product and Engineering • Contribute to building the Customer Success function and internal playbooks

🎯 Requirements

• 2+ years in Customer Success, Support, or SaaS roles • Fluency in English • Familiarity with Zendesk or similar support platforms • Experience using CRM tools (Zoho CRM is a plus) • Ability to host and facilitate webinars or online training • Strong documentation and knowledge-sharing mindset • Process-oriented with a drive to identify improvements and automation • A collaborative team player with a desire to help improve the customer experience

🏖️ Benefits

• Flexible working hours and fully remote work culture • Reimbursement toward health/fitness expenses • Learning and development reimbursement benefit