Total Loss Customer Care Specialist

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Ritchie Bros.

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eCommerce • Transport • Construction

Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.

1001 - 5000 employees

🛍️ eCommerce

🚗 Transport

💰 Post-IPO Equity on 2023-01

📋 Description

• responsible for all files assigned with the timely and accurate processing of title documentation/information • review of all documentation while identifying the proper flow of title documentation to proceed accordingly • ensure timely contacts are made on inventory, utilizing system queues/prompts via phone, email, fax, USPS, or FedEx (Lienholders, Owners, Ins. Providers, State Regulated Agencies, Title Clerks, Attorneys, etc) • maintain an organized workspace/area that is conducive to the overall success of the department • promptly/professionally/accurately handle inbound calls • maintain clear, consistent, and timely email communication with both internal and external customers to resolve outstanding concerns and ensure timely completion of tasks • accurately review and disposition of all documents received • complete files within the expected timeline set forth by leadership

🎯 Requirements

• Must possess the ability to craft sound and concise sentences and exhibit superior customer service • Must be able to type 40+ WPM • Must be detail-oriented with all assigned work • Display a team player mannerism • Provide excellent customer service • Be a quick learner who is highly organized and adaptable and open to change • Have strong research and problem-solving skills • Ability to work under pressure and meet deadlines • Ability to adapt to constant change

🏖️ Benefits

• medical, dental, vision, and basic life insurances • enroll in 401k plan with 100% match for first 4% contributed • receive 15 days of PTO each year