Cloud Platform Support Engineer

Job not on LinkedIn

🔥 12 hours ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏗️ Platform Engineer

👻 Ghost score 12%

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Recruit Recruit Ltd

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Recruit Recruit Ltd is a UK-based recruitment and HR consultancy specializing in providing subscription-based recruitment, retained headhunting and executive search, permanent and interim recruitment, HR consultancy and services, and training and development to SMEs, startups, and corporations across the UK and Ireland. The firm focuses on matching culture-fit talent to businesses scaling rapidly or refining their teams, and also offers case studies, vacancies, resources, and bespoke coaching to support client growth. They emphasize a pragmatic, no-nonsense approach and work primarily on B2B client engagements.

📋 Description

• Own the investigation and resolution of complex technical issues affecting the Wind River Cloud Platform (WRCP) • Provide senior-level support for customer escalations, ensuring issues are assessed, prioritized, and driven toward resolution • Analyze system logs and technical evidence to identify root causes and develop clear corrective actions • Debug systems across cloud operations, Linux administration, virtualization technologies, and enterprise infrastructure environments • Support containerized environments using Docker and Kubernetes • Evaluate interactions between WRCP components, container environments, virtualization technologies, and underlying infrastructure • Apply a structured, architecture-aware approach to troubleshooting high-reliability and safety-critical software environments • Provide technical leadership during complex investigations by establishing troubleshooting direction, coordinating analysis, and communicating findings to relevant stakeholders • Translate recurring support issues into actionable technical insights that improve investigation consistency and platform reliability • Document technical findings, root causes, and resolution approaches for ongoing senior-level product support activities

🎯 Requirements

• 10–14 years of relevant professional experience in senior-level technical support, cloud infrastructure, platform operations, or related functions • Deep experience supporting and troubleshooting the Wind River Cloud Platform (WRCP) • Strong command of cloud operations, virtualization technologies, Linux administration, and enterprise infrastructure • Solid experience with Docker and Kubernetes • Experience handling senior-level customer escalations, root-cause log analysis, and system debugging • Recent, hands-on DO-178C project experience where applicable • Background in safety-critical or high-reliability software architectures • Detailed and verifiable experience with WRCP, Linux, and container environments reflected on the resume • Eligibility to work under the stated requirement for US Citizens • Bachelor's degree

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