Customer Service Agent

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🕒 February 11

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RAG - RecruitAGraduate

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

🤝 B2B

📚 Education

Recruitment • B2B • Education

RAG - RecruitAGraduate is a recruitment firm focused on connecting employers with talented graduates and interns. By streamlining the hiring process, they help businesses find qualified candidates for meaningful job opportunities, ranging from internships to structured graduate programs. Their services cater to both employer needs and the career aspirations of fresh graduates, emphasizing efficient placement and support throughout the hiring process.

📋 Description

• Handle inbound customer queries via phone, email, and digital channels • Provide accurate information about products, orders, subscriptions, and deliveries • Resolve customer concerns efficiently while maintaining a friendly and empathetic tone • Represent the brand professionally and enthusiastically at all times • Capture customer interactions accurately using internal systems

🎯 Requirements

• Relevant qualification • Minimum of 1 year contact centre experience, or be an exceptionally strong communicator with a proven customer service mindset • Typing speed of at least 35 words per minute (please test before applying) • You must have and genuinely love a cat • Availability to work at least 2 Sundays per month • Fast, reliable broadband connection with strong upload and download speeds • Ability to communicate fluently and clearly in English with customers from the UK • A strong passion for both customer service and cats- this is essential to the role • A laptop or desktop computer that meets company technical specifications