CX Retention, Outbound Sales Associate

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🕒 February 25

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RAG - RecruitAGraduate

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

🤝 B2B

📚 Education

Recruitment • B2B • Education

RAG - RecruitAGraduate is a recruitment firm focused on connecting employers with talented graduates and interns. By streamlining the hiring process, they help businesses find qualified candidates for meaningful job opportunities, ranging from internships to structured graduate programs. Their services cater to both employer needs and the career aspirations of fresh graduates, emphasizing efficient placement and support throughout the hiring process.

📋 Description

• Make high-volume outbound calls to customers who have completed free trials. • Present the product and subscription service clearly, persuasively, and professionally. • Handle objections calmly and guide hesitant customers toward a positive decision. • Support customers struggling to continue their plan and resolve basic account or billing queries. • Monitor personal call and conversion performance. • Meet and exceed daily, weekly, and monthly KPIs. • Share insights, tips, and best practices with the wider team. • Build rapport quickly and maintain a friendly, professional tone. • Deliver consistent, high-quality interactions that reflect the brand values. • Adapt to customer needs while maintaining focus on retention goals.

🎯 Requirements

• Previous outbound sales, retention, or call-centre experience preferred. • Strong communication skills, confident articulation, and commercial awareness. • Self-motivated, organised, and resilient under pressure. • Ability to handle objections and influence customer decisions positively. • Quick learner, adaptable to new systems and processes. • Comfortable working remotely with minimal supervision. • Strong interpersonal and rapport-building skills. • Persuasive and consultative sales approach. • Resilience and ability to work to clear targets. • Attention to detail and accurate record-keeping. • Team player who shares insights and supports colleagues.