Reservations Manager

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October 22

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RecruitMyMom

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B2B • Recruitment • HR Tech

RecruitMyMom is a specialist talent agency in South Africa focused on empowering women by providing access to skilled job opportunities. With a commitment to diversity and flexibility, the agency connects professional mothers and independent contractors with employers seeking reliable talent for both full-time and part-time positions across various industries. They offer services including background checks, psychometric testing, and access to a wide range of professions, from virtual assistants to fractional executives.

11 - 50 employees

Founded 2012

🤝 B2B

🎯 Recruiter

👥 HR Tech

📋 Description

• Ensure timely, accurate, and customer-focused booking operations. • Leverage travel industry expertise to streamline booking processes, manage complex itineraries, and anticipate customer needs. • Monitor and optimise booking performance metrics, including conversion rates, response times, and customer satisfaction. • Manage simple and complex bookings, from single-course reservations to multi-day golf and hotel packages. • Build strong relationships with golf course and hotel partners, ensuring alignment on availability, pricing, and service standards. • Collaborate with product and tech teams to enhance booking features, troubleshoot issues, and implement user feedback. • Handle escalations and VIP bookings with discretion, professionalism, and a solutions-first mindset. • Create bespoke golf and accommodation packages, balancing client preferences, course access, and budget constraints. • Contact hotel partners to onboard them into packages and ensure seamless integration with our booking platform. • Convert enquiries into reservations through confident, knowledgeable, and tenacious customer engagement. • Represent the company at industry conferences and networking events, championing our brand and building strategic relationships.

🎯 Requirements

• Proven experience in reservations, hospitality, or customer operations, with a strong background in the travel and tourism industry. • Demonstrated ability to build tailored itineraries and package solutions for discerning clients. • Tenacity, confidence, and commercial acumen to deliver creative solutions. • Exceptional communication and stakeholder engagement abilities. • Tech-savvy mindset with experience using booking platforms, CRM systems, and analytics tools. • Detail-oriented, proactive, and calm under pressure. • A love for leisure sports is a plus, but not essential.

🏖️ Benefits

• This is a full-time (40 hours a week), remote independent contract position, working EU, UK, or UAE time zones. • There would be an element of international travel to conferences and trade shows. • You will be joining a small team of dedicated and success-driven professionals who together are making a huge impact on the worldwide golf industry. • They are a multi-cultural and multi-talented group who works hard and relies on each team member for the successful growth of our startup.