Manager, Sales Operations – CRM

November 6

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Red Nucleus

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Healthcare Insurance • Biotechnology • Pharmaceuticals

Red Nucleus is a company specializing in healthcare and life sciences services, offering a wide range of advisory and scientific services. With over three decades of experience, they provide solutions across the life sciences product life cycle, aiming to improve health outcomes. Their services include market access and commercialization, medical communications, and learning and development. Red Nucleus also offers products like DirectusPRO and iTakeControl. They focus on supporting strategic and operational challenges in healthcare through their expertise in areas like Quality, Clinical, Safety, Regulatory, and Medical Affairs. The company employs a team of over 700 members dedicated to advancing knowledge and improving lives.

501 - 1000 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

📋 Description

• Optimize CRM systems to ensure data integrity, improve usability, and support pipeline visibility across the commercial team • Develop and maintain dashboards, reports, and performance metrics to enable accurate forecasting and timely business insights • Partner with sales leadership to analyze pipeline trends, conversion rates, and revenue drivers, recommending actions that improve performance • Oversee sales operations processes including lead management, opportunity tracking, and reporting cadence • Collaborate with Business Development, Client Services, and Finance teams to align sales activity with operational and financial goals • Support go-to-market strategy development by delivering actionable insights that inform resource allocation, account prioritization, and campaign planning • Lead continuous improvement efforts to standardize workflows, automate reporting, and scale best practices across the sales organization • Ensure forecasting accuracy by partnering with leadership to validate assumptions, monitor variances, and refine models • Build tools, templates, and process frameworks that improve sales productivity and enable consistent execution

🎯 Requirements

• Bachelor’s degree in business, Marketing, Communications or related field • 5+ years of experience in commercial operations or sales enablement • Experience in consulting, healthcare or life sciences preferred • Excellent project management and organizational skills • Strong written and verbal communication: ability to convey complex solutions in clear business language • CRM literacy (Salesforce preferred) and comfort with basic analytics and reporting • Proactive problem-solver with a commercial mindset, demonstrated in previous roles • Collaborative and comfortable working in a fast-paced environment

🏖️ Benefits

• Competitive pay, incentives, retirement, and income security programs • Comprehensive benefits and wellness programs focused on healthy lifestyles • Generous paid time off, employee assistance programs and flexible work arrangements • Performance driven environment including professional development and transfer opportunities • People first culture fostering self expression, diversity, and a growth mindset • Celebrations! We love to celebrate service anniversaries, holidays, diversity and inclusion events, project milestones and anything else that is meaningful to our employees • Support of the community organizations you are passionate about • Ongoing programs and events designed to bring our global team together