Technical Customer Success Manager

Job not on LinkedIn

🔥 14 minutes ago

🌐 United Kingdom, United States, +2 more countries – Remote

🇬🇧 United Kingdom – Remote 🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Redpanda Data

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 $100M Series D - Redpanda Data on 2025-04

Enterprise • SaaS • B2B

Redpanda Data is the company behind Redpanda, a high-performance streaming data platform compatible with the Apache Kafka API. Redpanda provides a single-binary, low-latency, high-throughput message streaming engine and managed cloud offerings designed as a drop-in replacement for Kafka to simplify real-time data pipelines, event-driven applications, logs, and metrics. The company focuses on delivering enterprise-grade streaming infrastructure for developer and operations teams via self-managed software and managed SaaS/cloud services.

📋 Description

• Lead technical onboarding and adoption from architecture review through production go-live against a customer-agreed success plan and timeline • Run regular cluster health checks and usage reviews using telemetry and dashboards to identify risk, capacity issues, and expansion opportunities • Own technical escalations end to end, partnering with Support and Engineering on root cause analysis and resolution • Translate customer requirements into prioritized feedback for Product Management and Engineering • Act as the customer's trusted technical advisor and advocate • Align Solutions Architects, Engineering, Product, and Support as needed • Communicate with engineering teams, platform owners, and senior leadership • Drive accelerated time to production, maintain healthy deployments as they scale, and turn technical success into customer-led growth and strong NRR

🎯 Requirements

• 4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms • Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency • Hands-on familiarity with at least one major cloud provider: AWS, GCP, or Azure • Hands-on familiarity with Kubernetes • Understanding of networking concepts: VPC peering, PrivateLink, DNS, and TLS • Proven ability to manage technical escalations to mutually agreeable outcomes • Strong program and stakeholder management across technical and executive audiences • Ability to break down complex problems into manageable components and drive solutions • Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders • Experience working in a fast-moving, 100% distributed team

🏖️ Benefits

• Latest AI tools and budget to use them • Diverse, people-first organization • Fully distributed team environment • Culture based on trust, transparency, communication, and kindness